Creo Tillery

BEST CANDIDATE

New York,Ny

adx4fi@r.postjobfree.com

EXPERIENCE

DCAS — Security Aid

September 2017 - Present

Perform surveillance analysis in a 24 /7 environment mitigating and managing all threats and risks in PSAC II 911 Call Center. Act as a liaison between our existing internal clients and city employees by being the direct point of contact to instruct Dcas policies and procedures. Verify photo identification crowd control and Scan vemergenciesisitors with an x-ray machine. Make city agency identification cards with symmetry software. Correspond with EMS, FDNY, and NYPD to investigate unusual occurrences to emergencies. Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.

Able Engineering Services — Lead Concierge

August 2010- September 2017

Greet all residents and guests confidently and cordially upon entering the property. Communicate resident concerns to property management and Related’s Corporate Office. Monitor security systems and cameras, conduct inspections of the property for vandalism, damage, and safety, and report any misconduct, incidents, and damages to property management for attention and repair. Maintain accurate records of incoming and outgoing packages and deliveries. Train new employees about building policy and daily duties.

Rose Associate — Concierge

August 2007 - August 2010

Lead and support a team of eight. Greet tenants and provide information about the property or local attractions. Dispatch work orders, receive packages, and stock dry cleaning. Collect rent deposits and arrange appointments for leasing offices. Monitor CCTV cameras, check i.d authorize entrance and departure of carriers. Handle heavy phone calls, approximately 150 -250 packages a day, and receive dry cleaning. Resolve any problems by explaining company policies and procedures to guests and staff to promote visitor confidence and safety. Following up to confirm all tenants and guests are satisfied.

EDUCATION

Jon V, Lindsay 2007 Diploma

SKILLS

Guest Services

Discretion

Data Entry

Leadership

Teamwork

Time Management

Critical Thinking

Efficient Multitasking

Effective Communication

CCTV Cameras

Problem solving

Certificates and Licenses

New York State Security License CPR Certification