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Store Manager Customer Service

Location:
Troy, OH
Posted:
July 06, 2023

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Resume:

KENNY DIAS

adx4fc@r.postjobfree.com / (c) 508-***-****

Troy Ohio

SUMMARY

Top-performing retail management professional with an outstanding track record of success in diverse retail assignments. Customer-focused, self-motivated, and driven individual who has a proven record of exceeding sales targets and handling retail store operations effectively by employing excellent merchandising and people management skills. Strong interpersonal skills and trustworthy ethical behavior aimed at managing both assets and employees.

SKILLS

Loss Prevention Management

Motivational Team Leader

Training and Development

Inventory Management

Change Management

Merchandising

Customer Service

Store Operations Management

EXPERIENCE

Training Store Manager – Five Below April 2014-Present

Serves as a Brand Ambassador and role model for all associates and managers in building

Recruits, interviews, and hires for all store positions.

Ensures efficient planning, coordination, follow-though and completion of tasks, which contribute to the achievement of store and company goals.

Ensures the execution of the visual presentation direction and updates in completed.

Adjusts plans/directions/schedules when necessary and acts with a sense of urgency to meet changing priorities, store needs and the demands of the business.

Coaches and mentors’ employees by offering constructive feedback and taking interest in long-term career growth.

Travel to support other stores in Region and help train them on how to deliver top results and meet brand presentation standards.

Supervisor – Paramount Tool April 2012-April 2013

Direct, inform and manage other employees

Train and prepare employees for various positions

Ensure policies and quotas are both met and maintained

Assistant Store Manager – Savers February 2009-April 2012

Hire and train all employees and managers.

Evaluate employees regularly, manage raises and council employee relations.

Loss prevention monitor and train employees to the company policies.

EDUCATION AND TRAINING

Bristol High School Bristol RI – 1990 Graduate

AWARDS AND RECOGNITION

Member of Five Below Founder's Club: 2015, 2016, 2017 and 2018

2015 Achieved Best Shrink in Company

2016 #1 in Total Score Card of Company

2017 #1 CSAT Score in Southern New England

2018 Store ranked Top 10 in Company Score Card

2018 #1 CSAT in Northeast



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