Customer Service Shift Manager
Resume:
Nick Oliver
Dacula, GA *****
*****************@*****.***
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Proactive Job Title produces high-quality Area of expertise work by applying determination and attention to detail.
Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach.
Ready to offer exceptional leadership and planning abilities to take on new role in Type setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in Industry standards and market trends. Multi-talented Shift Manager offering Number years of Industry experience and strong track record leading teams through daily operations. Personable and energetic with skill in employee scheduling and inventory management. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Confident Shift Manager with Number years of experience Willing to relocate: Anywhere
Work Experience
Passionate Shift Lead Manager with Hands-on Experience Shift Manager Kfc / Tacobell Valentine's Enterprise Inc - Dacula, GA September 2012 to Present
- Team Lead
Lawrenceville, GA
01/2016 - 06/2016
● Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
● Quickly adapted plans and adjusted Type equipment to maintain high standards of functionality and safety.
● Worked effectively with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance.
● Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
● Participated in cross-functional team-building activities.
● Handled troubleshooting tasks and used Type methods to immediately rectify assembly line issues.
● Worked Number different stations each month to provide optimal coverage and meet production goals.
● Operated all Type machinery safely to reduce workplace accidents.
● Instructed junior team members on protocols and procedures of each station to maximize contributions.
● Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
● Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
● Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
● Took on additional job duties during unexpected backlog, resulting in meeting project target date.
● Developed monthly and daily production output plans to deliver on customer service and financial metrics.
● Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Assistant General Manager
Taco Bell - Dacula, GA
June 2022 to October 2022
supervising employees in strenuous and often chaotic work environments. Budget conscious and effective leader, keeping overhead costs low, employees working hard and customers satisfied. Professional and results-focused with excellent problem-solving skills and action-oriented approach to troubleshooting inefficiencies.
Driven Shift Lead Manager
with Number years of experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines.
Education
Dacula High School - Dacula, GA
May 2010
Skills
• Accurate Money Handling
• Team Leadership
• Scheduling
• Team Development
• Training and Development
• Opening and Closing Procedures
• Inventory controls
• Training and mentoring
• Schedule Management
• Team Building
• Sales and marketing
• Business administration
• Staff Management
• Negotiation
• Business planning
• Business Development
• Excellent work ethic
• Analytical skills
• MS Office
• Recruitment
• Conflict Resolution
• Food Preparation and Safety
• Performance improvement
• Coaching and mentoring
• Employee scheduling
• Efficient multi-tasker
• Staff training/development
• Exceptional interpersonal communication
• Consistently meet goals
• Relationship building
• Product development
• Effective leader
• Project Management
• Budget administration
• Operations management
• Verbal and written communication
• Deadline-oriented
• Team Oversight
• Guest Services
• Cleaning
• Performance Appraisals
• Customer Complaint Resolution
• Troubleshooting Technical Issues
• Quality Management
• Daily Workflow Improvement
• Product Knowledge
• Complaint resolution
• Knowledgeable in System
• Employee Evaluation
• Cash Handling
• Key performance indicators
• Computer skills
• Compassion
• Leadership
• Food Preparation
• Sales
• Inventory Control
• Employee Training
• Store Merchandising
• Health and Safety Standards
• Point of Sale Systems
• Food Safety
• Cash Register Operation
• Visual Displays
• Product Location
• Sales Goals
• Shipping and Receiving satisfaction levels while building profits and client generation. Forward- thinking Manager with Number years of project management experience in manufacturing environments. Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer-focused professional with successful Number-year career in Industry sector. Dynamic successful applying Skill and Skill in busy business environment. Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and Task and training in Skill. Motivated to learn, grow and excel in Industry.
• Shift Management
• Interviewing
• Communication skills
• Management
• Retail sales
• Customer service
Certifications and Licenses
Food Handler Certification
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