Customer Service Administrative Assistant

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Denise Lee

**** ******* ****, ******* *****, MD, 21244

410-***-**** - *******@*******.***

Experience:

Lifebridgehealth-Sinai Hospital 04/2022 - present Patient Care Technician

Baltimore, Md.

Calculate, measure and record vital signs, performs EKS.

Receive and report patients concerns, when necessary convey them to the RN.

Provide personal hygiene assistance to patients, including bathing and toileting,

Keeps patient’s rooms clean and sterile.

Colla hourborating with the RN Nurses to achieve superb patient care.

Athena /State Highway Admin. 10/2015 - 03/2020 Administrative Assistant Baltimore, Md.

Performed administrative and clerical functions. Screen and direct incoming calls

Scan and upload documents, Organize and input data, Organize and maintain office files

Type and prepare correspondence. Cover front desk. schedule conference rooms.

Goodwill Industries 2013 – 2015

Baltimore, Md. Administrative Assistant

Assistant to the Office Manager.

Supported and assisted office staff in maintaining the operations of daily business.

Administered work assignments to office staff, supervised, coached and trained junior level staff.

Food Staff/Personnel Plus 2010 – 2013 Hostess/Banquet Server Baltimore, Md.

Greeted and seated guest,

Assisted with the complete setup and breakdown of the banquet area.

Using my customer service skills would welcome and greet the guests.

My duties included serving customers their foods and beverages.

Presented myself in professional manner, displaying a positive attitude and teamwork skills.

Prometric Educational Testing Ctr. 2006 - 2010 Customer Service Rep.

Baltimore, MD

Worked as a representative at a High Volume Inbound Call Center.

Rendered courteous and polite service to customers while answering questions, analyzing problems and helping to find suitable solutions, when scheduling appointments for testing sites.

Kelly Employment Agency 2003 - 2005 Administrative Assistant Baltimore, MD

Assistant to Manager, Assistant Director, and CEO.

Manage/maintain executive schedules, calendars and make travel arrangements.

Create/ modify documents using Microsoft Office/Typed Proposals.

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Denise Lee

8315 Liberty Road, Windsor Mills, MD, 21244

410-***-**** - *******@*******.***

UM Medical System 4/2001 – 11/2002 Patient Registrar/Unit Clerk

Baltimore, MD

Greeted patients, visitors and answered telephones in a prompt and courteous manner.

Input patient demographic, insurance, and essential admission information accurately into a database so that appropriate billing, reporting, and analysis can be performed, verified insurance.

Communicated with nursing staff to aid in patient care and processing.

OTHER POSITIONS HELD:

Pharmacy Technician - 2 years

SKILLS:

(Clerical) - (Customer Service) – (Patient Care)

Skills Profile

Microsoft Word Package 45WPM Data Entry

Customer Service Manager Power Point Phones

Demolition

Conscientious Worker

EDUCATION:

High School Diploma - BCCC

1 year Administrative Studies - UM

CNA Certification – 08/02/2021 – 04/28/2023

Patient Care Certification – 12/2021

* The 2 year gap between 2020 and 2022 was due to COVID. SHA had to let all non essential employees go.

References upon Request

Contact this candidate