Customer Service Data Entry
Resume:
WORK EXPERIENCE
Data Entry Clerk
Concentrix FEB 2022 - AUG 2022
Insert customer and account data by inputting
text based and numerical information from
source documents within time limits.
Compile, verify accuracy and sort information
according to priorities to prepare source data
for computer entry.
EDUCATION
PATTS College of
Aeronautics
Bachelor of Science in Aircraft
Maintenance Technology
2015 - 2019
EXPERTISE TOOLS
SKILLS
CERTIFICATE
Customer Service
Canva
Microsoft Excel
Google ADS
Klaviyo
Amazon DPS Advanced
Amazon Leverage
Stores for brand growth
Amazon July 30,2022
Amazon
JOSHUA CASTRO
C U S T O M E R S E R V I C E / V I R T U A L A S S I S T A N T A rigorous, Task-driven professional Customer Service Specialist with a strong history of meeting and exceeding customer expectations. Sales and Service professional with a record of achieving performance targets while maintaining high quality standards and with proven Social Media Management skilled in content creation, community engagement and analytics. Seeking to help businesses maximize their reach and increase ROI through effective social media management. Apartment Locator
Taylor Apartment
Locator - Dallas, TX
Responsible to daily inquiries from clients searching for apartment homes in the DFW and Houston area.
Responsible for putting together a hyper-
personalized list of available apartment units for client.
Communicating daily and following up with clients
via text, phone calls, and email.
Scheduling tours on behalf of clients, promoting a high level of customer service and serving their need. Assisting prospective tenants with completing rental applications, and gathering necessary information
such as income, deposits, rental history to ensure successful move ins.
OCT 2022 - MARCH 2023
Social Media Management
Call management
Problem resolution
Customer Satisfaction
Calm demeanor
Data Entry
Copywriting
Customer Service Agent
Concentrix
Proactively managed and resolved customer
conerns resulting in a high satisfaction rating.
Handle 90+ calls daily, with duties including
signing up new customers, retrieving customer
data, presenting relevant product information,
and cancelling services.
Received an average 85% customer
satisfaction rating to date, 15% higher than the
company average.
MAR 2021 - DEC2021
Review data for deficiencies or errors, correct
any incompatibilities if possible and check
output.
Research and obtain further information for
incomplete documents.
LANGUAGE
English (fluent)
Tagalog (Native)
CONTACT
adx4d2@r.postjobfree.com
San Lorenzo South Santa Rosa City, Laguna 4026
Philippines
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