Customer Service Data Entry

Maria Cardenas

**** * *********** ***., *** O***

Denver, CO 80247

Mobile: 941-***-**** – ***************@*****.*** Professional Summary

Seasoned data entry/customer service professional with more than 10 years of experience in a fast-paced office environment seeking rewarding and challenging position in remove work from home data entry/customer service. Excellent typing and organizational skills. Track record of achieving high productivity and maintaining excellent customer rapport. Skills

• Typing 60 wpm

• 10 key

• Clerical

• Critical Thinking

• Time Management

• Complex Problem Solving

• Instructing

• Coordination

• Scheduling

• Resilience and consistency

Experience

2000/2005 Baker & Taylor Books, Momence, IL

Data Entry Specialist

Responsible for verifying orders for 100+ publishers on a daily basis. Communicated via phone, fax and email and built strong rapport. Assessed problems and found solutions to maintain smooth productivity. Promoted to special accounts after proving my consistency in finalization. 2007/2012 Wal-Mart, Punta Gorda, FL

Customer Service Manager

Provided customer service by identifying customers needs and resolving issues. Supervised associates by assigning, supporting and promoting. Approved monetary transactions, completed audits and loans. Involved in training, coaching and promoting.

2014/2015 Home Depot, Punta Gorda, FL

Flooring Associate

Provided customer service to all customers by identifying needs and listening. Set up appointments and helped them set up orders. 2015/2016 Self-Employed, Punta Gorda, FL

Caregiver

Responsible for care of father with Parkinson’s.

Duties included daily hygiene care, dressing and transferring. Meals prepared three times a day.

Medicines monitored and given when needed

Appointments organized and followed up with (i.e. doctor, lab) Power of Attorney (medical, financial)

2020/2023

CURRENT Uber, Punta Gorda, FL & Denver, CO

Driver

Responsible for safe and timely driving of clients to their desired location Customer service skills allows for the curteous interaction with clients Organizational skills provide clients with a clean and comfortable ride Rating by customer is always good, with the addition of prompt and courteous Education

9/2011 Associate of Science

Rasmussen College – Ft. Myers, FL

Criminal Justice focusing on forensic science

GPA 3.7

Deans List Honoree, 3 semesters

5/2023 Just completed an online course for basic Excel Started Excel 2019/365

Future plans for continuing education in Excel and Bookkeeping

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