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Administrative Assistant Customer Care

Location:
Laurel, MD
Salary:
30-35
Posted:
July 05, 2023

Contact this candidate

Resume:

Marthe NYAMPUNDU

**** *. ******** ** #**, Alexandria, VA 22311 706-***-**** adx4ce@r.postjobfree.com

Language Proficiency:

English: C2 Kinyarwanda: Mother tongue French: C2 Kiswahili: C1

Professional Experience:

Administrative Assistant to the Principal

Integrated Polytechnic Regional Center (IPRC) Kigali, Rwanda December 2011-May 2023

Organized collaboration efforts between IPRC and various NGOs, embassies, bilateral organizations, and other stakeholders

Schedule meetings, drafted agenda, and took minutes for international experts, Rwandan experts, and private sector managers

Coordinate communication: screen and refer calls, take messages, give information to callers based on their requests for specific information and forward to units within IPRC Kigali for further action

Oversee the preparation and dispatch of all outgoing documents such as concept notes and MOUs from the Office of the Principal

Manage office operations including correspondence, travel, filing and serving as the first point of contact in the office

Organize follow up on project implementation, including financial and narrative reports

As needed, translate reports in French, English, Kinyarwanda, and Kiswahili

Translator, Kigali, Rwanda 2005-Present

English<>French and French<>English in international meetings and conferences

Volunteer Program Associate

Friends Peace House (Urugo Rw’amahoro) Kigali, Rwanda 2005 – May 2023

Facilitate the training of Genocide Survivors and Perpetrators’ families on conflict resolution and conflict management

Facilitate human rights and women’s rights training

Compose and deliver the financial and narrative reports on training provided

Plan, organize and run trauma healing workshops

Team Leader

Alternative to Violence Program (AVP) 2014; 2016

Delivered the AVP training for representatives from a variety of organizations conducting peace work throughout the continent of Africa in Kenya, three days of workshops at the Peace Summit organized by the Alliance for Peace in Rwanda, and for university students in the Peace Department and volunteers from the Mennonite Central Committee in Rwanda

Led training on conflict resolution for detainees and guards in prisons throughout Rwanda

Organized and facilitated a training of trainers for 15 NGO representatives and other participants from Nigeria

Resource Person

Dialogue Exchange Program (DEP) on the Role of Traditional Conflict Resolution and Justice Mechanisms in Modern Day Peacebuilding and Justice Delivery

Harare, Zimbabwe May 2014

Prepared and delivered a presentation on Gacaca and conflict resolution methods for an audience of local judges and MPs

Fielded numerous questions on the topic from audience members

Administrative Assistant

Institut Superieur d’Agriculture et d’Elevage Musanze, Rwanda Mar. 2009–Dec. 2010

Oriented visitors to the office of the dean of faculty

Maintained accurate records of faculty files and official documents, while respecting confidentiality of sensitive material

Composed and dispatched correspondence regarding the faculty

Organized and updated the Dean of Faculty’s agenda

Secretary and Accountant

HIV/AIDS Counseling Program (local NGO funded by UNICEF) in EARR (Apostolic Church For Revival of Rwanda) 2007-2008

Managed and maintained all assets of the project

Recorded and disbursed project staff salaries

Administered school fee payments for students supported by the project

Planned and organized trainings for the beneficiaries and local leaders, including Sector and Cell officials

Oversaw the cash-box of the project

Prepared monthly reports

Educational Achievement:

Bachelor’s Degree in Public Administration and Good Governance

Institut d’Enseignement Superieur (INES) -Ruhengeri, Musanze, Rwanda 2007-2010

Certificate: Customer Care and Service Delivery, Rwanda Institute of Administration and Management RIAM (2012)

Certificate: Microsoft Word, Excel, Power point, and Internet (2011), NETCOM, Kigali, Rwanda

Certifications Project Planning Monitoring and Evaluation (2007);

Women’s Rights (2007); Alternatives to Violence Program (2004); Friends Peace House Urugorwamahoro, Kigali, Rwanda

Certificate: Film-making Structure (Cinema et Audiovisuel) (2003), KEMIT, Kigali, Rwanda

Profile of Social Skills and Competencies:

Cooperative team worker, gender sensitive, flexible, an enthusiastic life-long learner, responsible, hardworking



Contact this candidate