Customer Service Associate
Resume:
Resume
Danielle M. Koncan
Gulf Breeze, Florida 32563
adx4bx@r.postjobfree.com
Summary of Work Experience:
• Currently employed as a Center Customer Service Representative associate with a major grocery retailer
• Experienced as a customer service associate with a major retail home center and drug store chain
• Experienced in assisted living resident and hospital patient care, and as a personal assistant in an assisted living facility
• Experienced in child day care and health fitness industry
• Experienced with use of point of sale systems, computers and internet/web based systems
• I pride myself as being honest, dependable, drug free, friendly and considerate, a team player, and a person who pays attention to detail and strives for effective communicating and accuracy in work performed. I am a hands-on person and enjoy learning new skills, methods and procedures
Work History:
The UPS Store Navarre, Florida
Center Customer Service Representative August 2021 to Present
My primary responsibility is to deliver world-class customer service to customers. I must use strong interpersonal skills, effective oral/written communications and the ability to work well with others. I use most features of Microsoft Office on a daily basis and scanning to email and faxing documents. I use special applications such as computing domestic and international shipping charges, and I routinely use the Internet. I process Amazon and AT&T returns, open and close customer mailboxes, stock office and shipping supplies, and I am a notary. I am a key holder to open and close the store, and I prepare bank deposits. Physical requirements include my having to stand for several hours at a time and be able to lift 50-75+ lbs.
Publix Gulf Breeze, Florida
Customer Service Associate August 2015 to July 2021
I am presently employed as a customer service associate with main duties consisting of point of sales Cashier, customer service desk and Deli Clerk. Duties include greeting and assisting customers, accurate processing of credit card and cash sales, and other related tasks as assigned. In Deli operations, I process customer orders, and prepare sandwiches, salads and various other prepared deli items.
Walgreens Gulf Breeze (Tiger Point), Florida
Customer Service Associate February 2015 to August 2015
I worked as a point of sale cashier greeting and assisting customers, processing cash and credit card sales, and balancing of cash drawer at closing as required. I terminated my employment when hired by Publix seeking better opportunity.
Lowes Gulf Breeze, Florida
Customer Service Associate August 2013 to August 2015
I worked as a customer sales associate greeting and assisting customers, point of sale cashier responsible for accurate processing of cash and and credit card transactions. I terminated my employment when hired by Publix seeking better opportunity. I was concurrently employed at both Lowes and Walgreens.
The Blake at Gulf Breeze Gulf Breeze, Florida
Personal Assistant January 2012 to August 2013
I assisted residents with daily needs, care, safety and well-being. I was required to communicate effectively with residents, nursing staff and management, and to maintain cleanliness while assisting residents with daily living needs, programs and activities. I terminated employment when hired by Lowes seeking better opportunity.
Wintzell"s Oyster House Spanish Fort, Alabama
Server March 2011 to August 2011
While temporarily residing in Alabama, I worked as a part time waitress and cashier in the restaurant business stressing positive customer care and service, and accurate cash register operations. I terminated employment when I relocated back to Florida.
Curves For Women Gulf Breeze, Florida
Fitness Technician/Circuit Coach November 2005 to January 2009
I worked as a fitness technician/exercise coach assisting club members, processing point of sale system dues payments, processed credit card transactions and monthly business recap reports. My employment ceased when the business closed.
Education: Pensacola Junior College Pensacola, Florida
Child Care Certification May 1993 to May 1994
George Stone Vocational Center Pensacola, Florida
High School Diploma 1993
Signed: Danielle M. Koncan
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