Customer Service Case Manager
Resume:
Nicole Banks
Jonesboro, GA *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Personal Care Assistant
West Virginia Choice - Skelton, WV
December 2021 to February 2023
Provide personal hygiene such as bathing, care of mouth, skin, or hair. Assistance with dressing and grooming,turning or assistance with transferring using proper procedures. Established and maintained effective working with clients. Maintain confidentiality of clients personnel and Agency information by sharing information about the clients only with supervisor or case manager.
Help clients learn independent living skills
Assisting with eating, light housekeeping, transportation to grocery shopping, and medical appointments. Mental Health / Substance Abuse Case Manager
Southern Highlands CMHC - Welch, WV
August 2021 to February 2023
Assesses and screens the consumer determining needs and appropriate levels of service, provides outpatient intakes/updates and treatment planning. Ensure treatment plans are completed and turned into Medical records for scanning purposes within the established guidelines and according to the agency's policies. Submit all clinical/ program paperwork in a timely manner,according to established policies and in compliance with Medicaid/APS guidelines.
Develop and demonstrate rapport with consumers and team members as evidenced by the supervisor's observations and/ or staff
members' report.
Demonstrate the ability to accept and provide constructive criticism.
Demonstrate the ability to follow through on Supervisor's instruction, by actively communicating with team members
regarding any changes.
Demonstrate the ability to learn new skills and adapt to policy/procedures changes. Secretary
Kingdom Haulers - Jonesboro, GA
February 2017 to April 2021
Dispatch calls' made appointments for pick up, verified insurance, direct contact with customer, solve all issues and problems, recovered payments, processed payments Support Staff
YMCA Magic place - Roanoke, VA
December 2015 to November 2016
Its an after school program for elementary school children.
•Develop healthy nutritional diet program,
•Help students with their school work
•Supervise them on trips
•Develop healthy nutritional diet program
•Create academic activities
Sales Associate
Follett Corporation - Athens, WV
August 2012 to December 2015
Responsibilities
• Operate cash register daily
• Duplicate and document book rentals
• Fill store orders
• Count inventory
Accomplishments
Making sure the customers felt welcomed and got what they needed. Skills Used
Teamwork
Counselor/Tutor and Assistant Resident Director
Concord University Upward Bound summer program - Athens, WV June 2012 to June 2014
Responsibilities
• Develop healthy nutritional diet program
• Help students with their school work
• Counsel Students on personal problems
• Create cultural enrichment
• Monitor academic enrichment
Accomplishments
Made positive impacts on students lives. Helped them learn about college. Skills Used
Leadership, Flexibility, Teamwork, Public speaking Cashier
Marquee Cinemas - Welch, WV
May 2010 to February 2012
Responsibilities
• Operate cash register daily
• Count inventory
• Clean the theater and common areas
• Stock inventory
Skills Used
Teamwork
Education
Regents Bachelor of Arts Emphasis of Sociology in Sociology Concord Unversity - Athens, WV
2011 to 2015
Skills
• Teamwork
• leadership
• flexibility
• Typing
• Individual / Group Counseling
• Tutoring
• Case Management
• Customer service
• Mental health counseling
• Addiction counseling
• Social work
• Behavioral health
• Hospital experience
• Acute care
Certifications and Licenses
Driver's License
March 2020 to March 2030
WV drivers license
First Aid Certification
CPR Certification
Groups
Black Student Union
August 2013 to December 2015
We help bring diversity to Concord University. We plan events on campus and help bring awareness about racism. We also do community service.
Sociology Club
August 2013 to December 2014
We do research projects that deals with sociology issues. We also do community services.
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