Data Entry Patient Care

DESMOND G. MILLER, CHAA

***** ****** **. **** 904-***-****

Zephyrhills, FL 33542 *******************@*******.*** 2008 – Nov 2021

Baptist Medical Center, Jacksonville, FL

Position: Patient Access Representative II

● Scheduled all outpatient radiology services for patients through the Cerner program

● Provide timely and accurate interview and data entry of pre-registration, scheduling, pre-cert, and authorization of insurance

● Assist patients of direction and services available throughout the health system

● Provide excellent customer skills with expediency, while maintaining professional character and performing to the corporate policies and procedures

● Communicate in a manner consistent with the goals and objectives, while mission and core values are incorporated

● Maintained Fast Track discharge duties for Adults E.D.

● Assisted in instituting the Emergency Room “HUB” program to reduce wait times in lobby and expedite patient care according to Acuity Levels

● Assisted callers with Cerner Millennium challenges

● Registered all Direct Admits from outside our campus that came through Emergency Department and coordinated room assignment through the House Supervisor and bed board

● Completed and processed all Veteran paperwork for billing in Gainesville, FL

● Coded diagnosis and procedure with the ICD 9 and ICD 10 codes

● Scheduled all outpatient treatment while at Main Admitting

● Maintained activity on weekends when supervision was not on campus

● Assigned employees to register patients assuring timely registration for areas with sudden increase census cover and monitored needs of staffing on a daily basis to ensure timely registrations EDUCATION AND TRAINING

Wapakoneta High School -Wapakoneta, OH

Business Administration

Northwestern Business College, Lima, OH

Business Courses, Accounting, Mathematics and Psychology Management Seminars, Detroit, MI

General Dynamics Corporation

BLS Certificate

National Registry of Emergency Medical Technicians Rhodes State College

Paramedic School

U. S. Army Veteran – Honorable Discharge

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