Service Representative Customer
Resume:
Catherine Palmer
Detroit, MI *****
********@*****.***
Objective
To work where I can put to use the diversified skills and abilities I have acquired to advance with the company. Excellent leadership skills for a Customer Service Representative Position with strong communication skills to enhance the productivity of the company.
Qualifications
. Graduated with an Associate of Applied Science in Business Administration Degree.
. Managed efficient operations of Professional Tax Service Business for over 10 years.
. Work in the Manufacturing, Warehouse and Production field over ten years from Assembly to Machine Operations.
. Experienced worker in Nursing Home facilities and Adult Foster care transporting clients five years or more.
Skills and Abilities
. Excellent Leadership skills with the ability to inspire, empower, mentor and develop as well as substain a highly functional team.
. Visonary sight and team motivator that performs well under pressure.
. Computer Literate, in Miscosoft Office, Word, Powerpoint, Excel.
. Software Quickbooks, Peachtree,Visual Basics, and Business Web Design.
. Exceptional written and verbal communication skills
. Extensive knowledge of transportation and time Management skills.
. Exhibits a strong commmitment to diversity and a passion to provide a safe and sustainable transportation and infrastructure development.
Employment History
Security, 08/2018 -Present
Lagarda Security, Detroit, MI
Security Officer- Observes and report activities and incidents at an assigned client site by providing security and safety of the client and personnel.
Makes periodic foot and mobile patrols to check for irregularities and to inspect vechiles, protection devices and other equipment devices for safety.
Preserves order and enforce regulations and directives for site pertaining to personnel and visitors on the premises.
Covers access to the client site, buildings or facility through the proper admittance process.
Protects evidence or scene of incidents in the event of emergencies.
Prepare logs and reports as required for site.
Specific duties or requirements may vary according to assignment.
DHS, 08/2009-06/2018
Homecare Provider, Detroit, MI
Provided all daily living activities and task as they pertain to client.
Assisted client with all personal needs, such as grooming, bathing and toileting .
Prepared and served nutrient us meals to client
Administered medication as prescribed.
Transported client to and from doctor appointment.
Assisted clients with shopping, laundry and running errands.
Documented all activities and behaviors pertaining to the client.
Manager, 01/2000-Present
Professional Tax Service, Detroit MI
Manager - Overseers of all operations and practices of the company as a whole.
Performed accounts payable and accounts receivable functions in addition to payroll processing and tax preparation.
Hired and trained new staff, implemented new office policy and procedures.
Data Entry, Bookkeeping and Billing.
Education
Martin Luther King Detroit, MI
Associate of applied science in Business Administration
Wayne County Community College District Detroit, MI
Current Major/Minor
Accounting/ Computer Information Systems
Certificates/ Licenses
Direct care/ Certification VGS/Wayne State University, MI
Medical Insurance Billing / Certificate Clintondale Community School, MI
Honors and Activities
Volunteered Preparing taxes for Accounting Aid Society.
Notes/ Other Information
Self-motivated and assertive. Self-starting, goal-oriented strategist whose confidence, perseverance and vision promotes success, quickly learn procedures and methods. Professional demeanor.
. Major strengths in planning, problem solving and communication
. Organized and efficient
Contact this candidate