Customer Service Front Desk

JG

JANNY GERMAN

**************@*****.*** 561-***-**** West Palm Beach, FL 33415

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Creative Solutions

Verbal and Written Communication

Team Collaboration

Appointment Management

Customer Service

Guest Check-In

Front Desk Management

Client Requirements

Schedule Maintenance

Cash Register Operations

Client Checkout

Coordinate Appointments

Infection Control

Sanitize Tools

Call Answering and Routing

La Vie Nails Spa

Nail Technician

05/2017 - Current

Met with clients to discuss needs, service preferences and special requests. Completed daily customer appointments and updated master schedule. Royal Prestige Marketing New York,

Customer Service Specialist

Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Florida Cancer Specialists FL

Front Desk Receptionist

Handled payment processing and provided customers with receipts and proper bills and change.

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Received incoming calls and coordinated with staff to fulfill customer requests.

Palm Beach Lakes High School West Palm Beach, FL High School Diploma

05/2011

Reduced complaints 100% with new customer service strategies. Increased productivity by implementing multiple process improvements. Summary

Skills

Experience

Education and Training

Accomplishments

Grew customer base 100% by providing first-rate service.

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