Hilda Y. Alicea

* ******* *******, *********, ** 01610

774-***-****

adx49h@r.postjobfree.com

Objective:

My goal is to obtain a responsible and challenging position where my education, skills, communication, leadership, abilities, customer services skills, and internship experiences will have a valuable purpose. I enjoy helping others and want to continue to grow helping individuals that require assistance.

Experiences:

Dec.2022-current Dollar Tree Store Worcester, MA

Operational Assistant Manager

When the Store Manager is not on the premises, direct supervisory responsibility for all hourly Associates.

Process all SSC Corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information.

Assist the Store Manager on the receipt and return of DSD merchandise.

Assist the Store Manager in ensuring proper staffing coverage daily.

Assist the Store Manager in ensuring that the sales floor is sales effective daily.

Assist in the management of cashiering activities to ensure all company cash handling practices & guidelines are always followed.

Promotional effectiveness of store-front fixtures and displays.

Coordinate appropriate signage utilized in the store.

Assist with the receipt and return of DSD merchandise.

Process damaged merchandise daily

Assist Store Manager with creation of weekly schedules.

Assist with merchandising and maintaining the checkout area to maximize impulse sales.

Ensure store-front program racks/displays are refilled daily (balloon program, sunglasses, batteries, etc.)

Dec.2021-current HMEA- Autism Resource Central Worcester, MA

Autism Waiver Senior Support Broker

Case Manager for several families

Review of IEP and Progress Notes

Implementing Autism Support Plans

Creating Budgets

Daily log write ups/Purchases

Documentation/ Data entry

Attend weekly meetings.

Monitoring the progress of the clients

Help with referrals in the community.

Training new staff

Monthly and yearly meetings with families and waiver child

Staff Meetings

In-home visits-Zoom Meetings

Quarterly Meetings with team members

Jan. 2018-Dec.2021 Center for Applied Behavioral Center Worcester, MA

ABA Therapist/Lead Teacher Assistant

Case Manager for several students

Write up of IEP and Progress Notes

Implementing of class programs

Daily log write ups

Data entry

Training new staff

Monthly and yearly meetings with family of children

Dec. 2008- Nov.2021 Cerebral Palsy of Mass Quincy, MA

Personal Care Assistant with Elderly

Assess the client home to be safe and clutter free.

Continue a daily day basis the cleaning of clients home and personal belongings.

Prepare meals and give medications daily.

Help the client with getting dressed and assisting help with their personal hygiene.

Jan. 2014-Aug.2014 Trial Court Massachusetts Worcester County Worcester, MA

Probation Officer in Charge/Intern with clientele 17 and older

Assisted in developing general operations and organizational policies concerning probation matters.

Provided liaison services between Community Correction Center, Local Courts, and outside Agencies.

Responded to non- compliance concerns and informed Probation Officer of the status of the client.

Coordinated the execution of Warrants at the Center, Intakes, facilitated groups, and had one on one with the defendants.

April 2004- Aug. 2016 La Reyna Bakery Worcester, MA

Manager/Accountant

Managed paper transactions.

Performed monthly bank reconciliation, and audit daily financial statement, which included all data transactions, including sales, cash deposits and expenses.

Assisted Management in daily operations manages all wholesale vendors’ transactions.

Trained new staff.

Provided efficient and high-quality services to customers.

Sept. 2007- Feb. 2010 Private Nanny for Autistic Children Worcester, MA

Nanny to Toddler and Teenage

Social Activities with children

Assist with homework and ADL’s on daily basis

Provide parent with daily reports of child.

Utilize token board to help child with achieving goals.

Use of proper restraining

Sept. 2006- April. 2007 Rite Aid Pharmacy Worcester, MA

Cashier / Stock/ Inventory

Attended customers at register and assisting in finding merchandise.

Received delivery and verified inventory.

Stocked new merchandise and worked on seasonal projects set-ups.

Helped the pharmacy section when they were short on staff.

June 1996-2001 Dunkin Donuts Worcester, MA

Assistant Manager

Attended to customer services.

Managed shift cashier draws daily and mae cash deposits.

Assisted management with daily inventory and receiving daily deliveries.

EDUCATION:

Sept. 2014-December 2017 Becker College Worcester, MA

Certificate in Human Resource

Bachelor’s Degree in Psychology

Sept.2011- May 2014 Quinsigamond Community College Worcester, MA

Associates Degree in Human Services

Certificate in Law Enforcement

SKILLS:

●Bilingual in Spanish.

●Safety Care Certified and CPR Certified

● I am familiar with computer technology such as Microsoft Word, Excel, and Power Point. Data entry, multi-tasking, responsible and reliable, and leadership skills, and organized.

●I have the knowledge on the following courses such as Counseling, Legal Ethics, Compensation and Benefits, Principles of Management and Leadership, Human Resource Management, Policing, Group Process, Helping Relationships, Community Relationship, Evidence and Court Procedures, Psychology of Family, Abnormal Psychology, Criminal Law, Community Services, Forensic Psychology, and Criminology.

References: Available upon request.

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