Customer Service Representative
Resume:
Education
****-**** ********** ** *********** - BACHELOR
OF SCIENCE IN BIOLOGY
Information Contact Way
ISAGANI II B. MENDOZA
Age 29
Living: 1349 Phase 1 Blk 7 Lot 5
Cope Subd. Alfonso Concepcion
Tarlac
adx47p@r.postjobfree.com
Skype: live:.cid.17e4b4efc362af01
https://join.skype.com/invite/yLhFa
hAgqJg7
Experience
HEALTH DELIVERY SYSTEM - FLEXICARE
CUSTOMER SERVICE
September 2021 - Present
- Answering questions, inquiries regarding the Members Coverage Benefit Plan, Affiliated Facilities and Physicians
- Issuing Approval codes through Calls, Hangouts, Messages, Emails according to the Members Benefit Plan
- Creation of Letter of Authorizations (Outpatients, ER, Inpatient care) for availments of medical procedures
OMNIQUEST INC.
MEDICAL PROCESSOR ASSOCIATE
September 2016 - September 2021
- Input of medical data from the System
- Analyzing and providing recommendations based on standard company guidelines.
- Sending a soft-copy of the reviewed medical results to the client via email
- Printing and sending of evaluated results
- Updating accredited providers (Doctors and Facilities) in the system.
- Additional manpower at the Healthfirst clinic (assisting staff regarding process flow) MANILA DOCTORS HOSPITAL
MEDICAL RECORDS CLERK
September 2015 - February 2016
- Gather patient information by collecting demographic information from a variety of source; interacting with registration areas and physician’ offices.
- Maintains master patient index by completing assigned portion of daily audit trail, corrects and communicates problems according to established procedures
- Initiates the medical record by creating the processing the patient care record file.
- Maintains record availability by processing charts into the department; using chart mark - off procedures; facilitating chart location activities. RESUME
Name
Goodheart Food & Industrial Corp.
Quality Assurance
May - Aug 2015
Documenting and reporting product or service quality levels. Developing and implementing standards for inspection. Developing a workflow for producton inspection.
UNILAB INC (under agency)
Production staff - September 2014 to April 2015
- Maintaining a clean workstation and production floor.
- Assembling products and parts.
- Following production guidelines and specifications.
- Finalizing and packaging products for shipment.
- Operating and maintaining machinery and production line equipment.
- Monitoring the assembly line and removing faulty products.
- Working on the production line and meeting production targets.
- Reporting any issues to the supervisor on duty.
- Performing other tasks as assigned.
- Following health and safety standards.
Skills
- Computer literate
- Able to work with minimum supervision
- Thinking skills (problem solving and decision making)
- Positive attitude. Being calm and cheerful when things go wrong
- Communication
- Self-management
- Willingness to learn
- Resilience
-
Character reference
NUEL GALANG - Clinic Cluster Lead
Activeone Health Inc.
NINO ADESA - Customer Service Representative II
Health Delivery System - Flexicare
MARINELLE MORADA Claims processor - Senior Level
Health Delivery System - Flexicare
I hereby certify that all information stated/mentioned above are all true and correct to the best of my knowledge and belief
Availability for an Interview: Monday to Friday - 10:00 AM to 3:00 PM ISAGANI II B. MENDOZA
Applicant
Contact this candidate