Customer Service Representative

Cheryl Geer

***/***-**** *: **********@*****.***

Jacksonville, FL 32257

Professional Highly motivated Collections Specialist with extensive customer service

Summary skills. Goal oriented with a proven track record of bringing accounts current

and avoiding sending accounts to outside collection agencies. Answered all

incoming mail disputes and returned all calls within a 24 hour period. Updated

all credit union disputes sent in by all 3 major Credit Bureau’s (Equifax, Trans

UN, and Experian) within the required 30 day window. Did requested research

for members whether pulling past statements, writing paid in full letters, send

out documents.

Skills Computer knowledge.

Taking quarterly CUNA classes to keep up on updated

Credit Union policies and procedures.

Took on-line seminars for collection procedures and extra

to the disputes I was working.

Trained new hires into the department.

Work History Collections Specialist 9-8-2008 – 12-28-2020

Jax Federal Credit Union 520 Park St. Jacksonville, FL 32204

Maintained all Courtesy Pay Accounts.

Collected on Delinquent Checking Accounts.

Collected delinquent Visa accounts.

Collected delinquent automobile loans, boats, and motor homes.

Collect delinquent mortgages.

Worked disputed Credit Bureau information.

Customer Service Representative

JP Morgan Chase Bank 8-01-1997 – 9-8-2008

Monument Circle Indianapolis, IN 46214

Take incoming calls and assist customers with their account

Balances, make a payment on their loan, mortgage or credit card.

Send out statements and paid in full letters. Update Chexs Systems

that their late payment was paid in full. Meet customers in the

lobby to make late payments, give paid in full letters.

Cheryl Geer

904-***-**** E: **********@*****.***

Jacksonville, FL 32257

Education High School diploma. Macedonia, Ohio 1966

Ivy Technical School Indianapolis, IN 1997-1998

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