Customer Service Representative
Resume:
adx467@r.postjobfree.com I 424-***-****
**** **** ***** *****, ********, CA, 90250
To acquire a professional rewarding position that will open an opportunity for growth and advancement on a demonstrated strength based on my knowledge and experience.
TEAM LEADER / QUALITY ASSURANCE SPECIALIST
ACQUIRE ASIA PACIFIC, INC.
Ortigas, Pasig, Philippines
January 2020 – 2023 April
• Responsible for monitoring, inspecting and proposing measure to correct and improve originations in order to meet the quality.
• Communicating with other team members to solve problems.
• Following up with the appropriate channels when mistakes are found.
• Documenting and reporting product or service quality levels.
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CSR / SALES REPRESENTATIVE
TELEPERFORMANCE
Fairview Quezon City, Philippines
June 2015 – 2019 December
Duties & Scope
• Receiving calls to existing customers and cross selling other products to the customers.
• Handle customers objections and conduct customer advantage and benefits of the product.
• Assisting customer placing orders over the phone. C A R E E R O B J E C T I V E
WORK H I STORY
LUIS S. ACUÑA
3306 West 134th Place, Hawthorn, CA, 90250
adx467@r.postjobfree.com
adx467@r.postjobfree.com I 424-***-****
3306 West 134th Place, Hawthorn, CA, 90250
• Process and tracks orders.
• Handle customers complain and communicating for supervisor call.
• Responsible on approvals for discount request.
• Initiates password reset and creating online accounts for the customers. CLIENT RELATION EXECUTIVE
SPEARHEAD Training Gulf L.L.C
Abu Dhabi, U.A.E
March 2014 up to May 2015
Duties & Scope
• Communicate in a dynamic and positive way.
• Work as part of Professional Business Development Team.
• Dealing with the clients over the phone.
• Handles customers objection and conduct customer advantage and benefits of the service.
• With a positive work ethic, dependability and totally customer focused outlook.
• Requires a deep understanding of the interest and concerns of each of the clients.
• Call clients from time to time to keep updated with the upcoming courses.
• Sending brochure, Fliers and Emails to all the clients.
• Submit report to the Business Development Manager at the end of the day.
CSR for Specialty Team / Sales Representative for Outbound Sales SYKES Asia
Mandaluyong City, The Philippines
June 2013 up to January 2014
Duties & Scope
• Doing outbound calls to existing customers and cross selling other products to the customers.
• Handle customer objection and conduct customer advantage and benefits of the product.
• Assisting customer placing orders over the phone.
• Process and tracks orders
• Handles customer complain and communicate for supervisor calls.
• Responsible on approval for discount request.
• Initiate password reset and creating online account for the customers. adx467@r.postjobfree.com I 424-***-****
3306 West 134th Place, Hawthorn, CA, 90250
CSR for Specialty Team
HCL TECHNOLOGIES
Quezon City, The Philippines
May 2012 up to May 2013
Duties & Scope
• Assisting customer placing orders over the phone.
• Process and tracks orders.
• Handles customer complain and communicating for supervisor calls.
• Responsible on approval for discount request.
• Initiate password reset and creating online account for the customers. CUSTOMER SERVICE REPRESENTATIVE- SALES
V X I WORLDWIDE
Quezon City, The Philippines
May 2011 up to April 2012
Duties & Scope
• Selling high end mobile phone.
• Processing orders/ tracking orders.
• Upselling additional items related to the products.
• Other task assigned.
CONSULTANT / TSR / CUSTOMER SERVICE REPRESENTATIVE Sutherland Global Communication
Quezon City, The Philippines
October 2009 up to April 2011
Duties & Scope
• Determine the customer’s concern.
• Conduct and educate for product selling advance technical support service.
• Handling customers objections.
adx467@r.postjobfree.com I 424-***-****
3306 West 134th Place, Hawthorn, CA, 90250
TECHNICAL SUPPORT REPRESENTATIVE
TELETECH
Novaliches Quezon City, The Philippines
January 2008 up to September 2009
Duties & Scope
• Accepting calls from the customers looking for assistance.
• Determine the main problem and provide a technical solution.
• Any other task assigned.
SALES SUPERVISOR
WAYNESHOX DJ Record Bar
Quezon City, The Philippines
October 1996 up to January 1998
Duties & Scope
• Visit each store branches daily.
• Create daily and monthly report.
• Checking day by day sales.
FOOD ATTENDANT
JOLLIBEE Food Corporation
Ylaya Manila, The Philippines
September 1995 - October 1996
Duties & Scope
• Providing customer assistance.
• Maintaining the cleanliness inside the dining area. adx467@r.postjobfree.com I 424-***-****
3306 West 134th Place, Hawthorn, CA, 90250
PHILIPPINE SCHOOL OF BUSINESS ADMINISTRATION
B.S Major in Business Management
Manila, Philippines
AMA COMPUTER LEARNING CENTER
COMPUTER SYSTEM DESIGN AND PROGRAMMING
Manila, Philippines
E DUCATION
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