Production Technician

Mithra Arambula Medina

********@*****.*** 661-***-****

Profile

Five years of proven leadership supervising a call center of 40+ employees throughout multiple election cycles, including the 2016 Presidential Election

Versatile, and efficient in managing and organizing workflow, resources, personnel

Excellent interpersonal skills, communicating strategy and progress to management and clients, and instructing large groups in English and Spanish.

Proactive and self-motivated independent learner: self-taught Microsoft Excel automation Education

B.A Philosophy: Politics Ethics and Law CSU Sacramento Sacramento, CA Anthropology Bakersfield College Bakersfield, CA

Achievements and Areas of Expertise

2023 Outstanding Employee - Thuasne USA Microsoft Word/Excel Translation Customer service and Telephone Interviewing Employee and Volunteer Organizing Boolean Operator and Databases Medical Manufacturing/Quality control: Production Technician -Thuasne USA, Bakersfield, CA Jan 2021 to present

Perform quality verification for defects and non-conforming orthotic braces and repair when needed

Complete daily inventory cycle counts, receive and organize raw materials in the warehouse and freezer

Document, label, and palletize the finished product and prepare it to transfer to the shipping department

Aid department leads in preparation for internal and official ISO 13485 recertification audits

Trained overseas personnel on the manufacture and quality control of recently introduced line

Provided administrative support, including the digital and physical documentation of labor processes

Served a support role in all areas of production including demolding, grinding, and final assembly Supervision: Lead Floor Supervisor - Research America Inc., Sacramento, CA Dec 2014 to Nov 2019

Interviewed applicants, recruited bilingual applicants, and assessed their Spanish proficiency

Trained interviewers in the use of CATI software, interview method, and communication technique

Routinely monitored live and recorded calls to maintain the quality of our data collection

Resolved personnel disputes diplomatically and kept disciplinary records and incident reports

Maintained production and attendance spreadsheets for employee reviews and supplemental training Project Management - Research America Inc., Sacramento, CA

Managed call floor of 40+ phone interviewers and led multiple offices in opinion data collection

Oversaw assignments and implemented client methodologies to meet nightly quotas for projects in different states and time zones

Controlled flow of phone sample using Voxco software and Pronto dashboard

Generated nightly reports for clients and management to assess ongoing strategy for projects Additional Work History

Aug 2020 - Oct 2020 Enumerator U.S. Census Bureau Bakersfield, CA Aug 2014 - Nov 2015 Field Manager Jay Hansen for Schoolboard Sacramento, CA

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