Social Services Customer Service

Caprice E. Nelson

Chester, VA 804-***-**** **********@*****.***

EDUCATION .

Passaic County Community College Paterson, NJ

AAS Degree Office Systems Technology May 1998

Hohokus School of Business & Medical Sciences Ramsey, NJ Diploma, Medical Assistant Specialist/Sonography Program November 2004 EXPERIENCE .

Passaic County Board of Social Services Paterson, NJ Keyboarding Clerk II Oct 2014 - Dec 2016

● Supervised a team of employees, managing a full cycle of over 1250+ medicaid cases on a monthly basis, resulting in continuation of clients’ medical benefits.

● Assigned suitable individual/group work, verifying accuracy of team caseload while providing feedback on work performance.

● Provided remediation for escalated Medicaid claims including (transfer of external county cases, daily HMOs, third-party cases and a high volume of Affordable Care Act cases, etc.)

● Trained employees in the operation of equipment and software in the department. Meeting monthly deadlines.

● Supervised the operation of special projects as needed. Passaic County Board of Social Services Paterson, NJ Social Service Technician Oct 2012 - Oct 2014

● Interviewed clients, approved or denied cases for TRA(Temporary Rental Assistance) according to eligibility. Attend court hearings when needed

● Paid by vouchers clients rent, utensils, furniture or energy bills if qualified

● Provided mental health and substance abuse resources, placing clients in appropriate supportive treatment programs

● Placed eligible clients in approved apartments including homeless shelters, and/or rooming homes Passaic County Board of Social Services Paterson, NJ Human Service Specialist 1 Nov 2007 - Oct 2012

● Interviewed clients to obtain information needed to determine benefits for cash, food stamps, medicaid, etc

● Performed home visits for disabled clients, field investigations to verify information/data required for authorization of emergency financial assistance

● Attend court hearings when needed if cases were denied

● Contact other resources for information that clients could not provide and explain the need for information requested

● Updated clients information monthly for continued benefits

● Maintained records, reports and files of clients

● Referred clients to other government agencies as needed

● Transfer fraudulent cases to the investigation unit according to agency guidelines Passaic County Board of Social Services Paterson, NJ Clerk Typist/Child Support Mediation Unit July 1986 - N0v 2007

● Performed a variety of typing, filing, scanning, answering phones and taking messages.

● Sorting mail

● Collect data for special projects

● Scheduled appointments and sent correspondence reports to county courts of DNAesults

● Collect and process payments for DNA tests while keeping accurate records.

● Notify other states, counties and agencies of Child Support Orders

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