Shea McCarte

*** **** **., ******, **, *****, US• 319-***-**** • sheamccarte(@gmail.com

PROFESSIONAL SUMMARY

Passionate about ensuring long-term customer satisfaction by providing exceptional customer service and support.

SKILLS

Customer service

Data entry Sale expertise

Strong verbal communication Quick learner Good listening skills

EDUCATION

Dental Assisting - Dental Assisting Certification - 2003 Marshalltown Community College - Marshalltown, IA

WORK HISTORY

Customer Service Representative - February, 2020 to February, 2023 Safelite Solutions - Hiawatha, IA

Ensured quality customer service by showing empathy and willingness to help. • Resolving customer needs by scheduling service for repairs. Entering information quickly and accurately

• Receiving positive feedback from management on my communication and client interaction.

Floor Covering Specialist - May, 2019 to August, 2020 Menards - Marion, IA

• Provide quality service to guest's by having product knowledge • Providing estimates

Term Applicator - June, 2016 to October, 2018 Timberline Manufacturing Co - Marion, IA

• Complete quality assurance tests and document results accurately Select correct wires and terminals to apply

• Ensure that proper machine is used to apply terminals

ACCOMPLISHMENTS

• CSR of the month multiple times while working for Safelite Solutions • Employee of the month multiple times while working at Menards