PROFESSIONAL SUMMARY

Knowledgeable Guest Service Representative experienced in busy hotel

settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. WORK HISTORY

Guest Service Agent, 08/2022 to Current

Doubletree By Hilton Hotel - 1965 Cedar Creek Road Fayetteville NC 28312

Janitorial Cleaner, 06/2022 to 01/2023

Snyder Learning Center - Fayetteville, NC

Production Worker, 12/2021 to 04/2022

CONTACT

Address: 115 East Chapel St./ P.O.Box

594, NC 28284

Phone: 717-***-****

Email: adx44s@r.postjobfree.com

QUALIFICATIONS

LA' TIA TAYLOR

Resolved guest complaints and discrepancies in prompt and courteous manner.

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Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.

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Provided guests with information on local attractions, restaurant and transportation services to enhance stay.

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• Collected room deposits, fees, and payments.

Welcomed guests on arrival, displaying professional and friendly approach.

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Used time management and efficient cleaning methods to meet deadlines.

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Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.

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Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.

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• Emptied trashcans and transported waste to collection areas.

• Cash Register Operations

• Concierge Assistance

• Materials Knowledge

• Knowledge of Manufacturing

• Methods of Production

• Performance Tracking

• Hand Tools and drill cutters

• Shipment Preparation

• Material Handling

• Hospitality and Service Knowledge

Smithfield Packing - Tar Heel, NC

Cashier, 08/2021 to 12/2021

Shoe Show - Lumberton, NC

Manufacturing Technician, 05/2013 to 06/2021

Eaton Corporation - 2900 Doc Bennett Road Fayetteville NC, 28306 Office Assistant, 10/2007 to 05/2010

Evergreen Rehabilitation Facility - 20513 US Hwy 301 North Carolina NC, 28384

• Used equipment properly to avoid workplace hazards or injuries. Made sure that products were produced on time and are of good quality.

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• Used wizard knife to cut meat on the HAM-LINE.

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Operated cash register to record transactions accurately and efficiently.

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Worked closely with shift manager to solve problems and handle customer concerns.

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• Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items, and join reward programs.

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Trained and supervised production staff in use of equipment and machinery.

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Reviewed blueprints and job specifications to plan completion and estimate project costs.

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Prepared reports and technical documentation of day-to-day production processes.

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Assembled and tested parts and components to meet safety and performance standards.

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Built product subassemblies or final assemblies and monitored and adjusted production processes or equipment for quality and productivity.

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Made sure that products were produced on time and are of good quality.

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Prepared and edited documents to produce precise, accurate and professional communication for the work release clients.

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• Supported staff on special assignments and guests from DOC. Edited and proofread documents for accuracy and completeness like bank reconciliations.

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• Assisted in payroll for staff every month using time cards.

• Purchased and maintained office supplies.

EDUCATION

High School Diploma, 05/2004

Saint Pauls High School

• Input data into spreadsheets and databases. using Excel

• Maintained and updated office records, both digital and physical.

• Completed clerical tasks such as filing, copying, and distributing mail.

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