DeniseFrench

320-***-**** adx43u@r.postjobfree.com

Sales & Marketing expert specializing in Finance & Call Center Operations H&R Block Tax Pro/CSP 12/18 –04/23

Tax Pro specializing in unique situations affecting self employed individuals, landlords & owners of group homes

Customer Service Representative for several corporate locations and franchise offices supporting Taxpros & Clients

Responsible for assisting client calls and walk-ins. Set appointments, researched government documents to get accurate information for Taxpros and client inquiries Capital One Banker/App IT/Call Center 12/16–08/17

Acknowledged by upper management for call quality and customer experience

Offer technical support across a wide range of devices and apps including IPhone, Android, tablets & desktop computers

WHIRC SecurityDispatcher 02/15–05/17

Efficiently handled alarms & incoming calls from technicians and customers

Program new accounts in system and assist with initial set up and test of system, including troubleshoot as needed

Communication between dispatchers & Spanish speaking customers improving response time & customer retention

Skybridge Americas Remote Agent/Call Center 09/14 – 02/15

Answer calls remotely from home for a high volume, inbound call center

Meet quality and handle time goals and minimizing future or escalation complaints

Assist customers with billing, ordering, and sweepstakes concerns while ensuring complete satisfaction before ending call

Production Assets Recovery Asset Recovery Manager 10/08–08/13

Travel itinerary, schedule appointments, activities and transportation of material including documenting contrition prior to confirming receipt of purchase

Cold call businesses to acquire new business and to buy or sell products

Maintain detailed daily log including inventory, A/R and A/P Whispering Hollow LeasingAgent 08/07–10/08

Tour Community and Apartments with potential residents

Obtain and review background and credit information to screen potential residents

Schedule make ready and walk apartments to confirm readiness for move ins Citigroup Sales Trainer 02/04–08/07

Trained new employees on company customer service/ sales policies and service level standards

Consistently exceeded monthly sales goals and rank top 10 nationwide

Created and implemented training procedures for new hires that simplified the process increasing sales during and directly out of training La Quinta Inn Asst. Mngr/Sales 08/00–02/04

Managed up to 10 employees at a high volume hotel chain

Responsible for scheduling, payroll, department orders and inventory

Increased occupancy rates while simultaneously decreasing the marketing budget over a 3 year period

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