Customer Service Administrative Assistant
Resume:
Katina Harris
**** **** ****** **********, ** ***24 * 757-***-**** * **********@*****.***
CAREER OBJECTIVE
Detail-oriented professional with 20.5+ years of experience and a proven knowledge of customer service. Aiming to leverage my skills to successfully fill the role at your company.
EXPERIENCE
JORDAN YOUNG INSTITUE, Norfolk, VA
Patient Care Coordinator, January 2022-Present
Greet and Check Patients In/Out
Collect Copays/Deductibles/Coinsurance
Answer Multi-Line Phone System
Schedule Appointments
Verify patients’ insurance via phone and online provider portal
Verify and update patient demographic and insurance information to ensure accuracy
Close out daily batch
NEUROLOGY SPECIALISTS, Norfolk, VA
Front Office Manager, July 2019 – January 2022
Managing and delegating administrative work for the office
Responsible for overseeing the daily operations of the front desk
Manage and maintain calendars for office staff
Oversees the daily operation and scheduling for providers
NEUROLOGY SPECIALISTS, Norfolk, VA
Patient Care Representative May 2004-July 2019
Record and maintain patient information with strict adherence to privacy policies
Process medical records request
Training new employees
Managing, selecting, and ordering office supplies
SMART DOCUMENT SOLUTIONS, Portsmouth, VA
HIPPA Certified Release of Information Specialists, Jun 2003 - Feb 2004
Confidential reproduction of patient medical records
Fulfill release requests for patients and vendors
Log-in/Log-out request upon receipt /completion
PRIMARY CARE SPECIALISTS, Norfolk, VA
Medical Administrative Assistant, Sep 2000 - Apr 2003
Effectively controlled multi-lined phone system
Performed essential duties in medical records
Patient scheduling, registration, and insurance verification
EDUCATION
TIDEWATER TECH, Norfolk, VA
Medical Assistant Clinical Medical Assisting (Jun 2000)
TIDEWATER COMMUNITY COLLEGE, Chesapeake, VA Completed coursework towards Doctor of Nursing Science (D.N.Sc.) Nursing (May 1997)
ADDITIONAL SKILLS
Greenway Intergy System
Multitasking and Prioritization
Management Skills
Customer Service
Excellent Communication Skills
Active Listening
Administrative Support
Physician Support
Reliable and Punctual
Critical Thinking
CERTIFICATIONS
HIPAA Certified
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