Medical Receptionist

Courtney King

346-***-**** adx40j@r.postjobfree.com 11111 Saathoff Dr. Cypress, Tx 77429

PROFESSIONAL SUMMARY

I have worked in customer service for over 15 years. I was a Customer Service Manager for 3-5 years at Walmart. Dealing with customers, running the front end. Handling situations. I have receptionist experience. About 8 years.

EDUCATION: Dulles High School (graduated May 1999)

EXPERIENCE

NIGRO DERMATOLOGY (July 2004 – October 2010

●Open the office and made it ready for business.

●Greeted patients, confirmed their scheduled appointments and made patients ready to be roomed.

●Answered phones, scheduled appointments, provided customer service to patients and completed registration.

●Verified insurance for for new and established patients.

●Prepared patients charts for each provider.

●Explained financial collection policies to new patients and provided guidelines to each of them.

●Maintained patient confidentiality.

●Prepared incoming/outgoing mail daily and distributed accordingly.

●Traveled to the bank to make daily deposits.

●Ensured performance and customer service issues were addressed.

WALMART (April 2014 – April 2023)

Customer Service Manager: (2016 – 2021)

●Over saw the front end which included cashiers, service desk associates, cart pushers and door greeters.

●Worked under management to make sure we ran a safe and well organized front end.

●Handled customer complaints, issues, wants and needs with the up most respect and knowledge.

●Cash reconciliation at the end of every shift.

Customer Service Associate: (2021 – 2023)

●Opened the service desk daily.

●Processed customer returns.

●Took bill payments, MoneyGram services, cashed payroll checks and answered incoming phone calls.

●Kept a well cleaned and organized service desk.

SKILLS

●Communication skills.

●Organization skills.

●Attention to detail.

●Multitasking.

●Technical skills and Microsoft office.

●Ability to maintain confidentiality.

REFERENCES

Cherrelle 713-***-****

Aida 832-***-****

Julie 282-***-****

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