Data Entry Business Analyst

Isabella Diaz

**********@*****.***

407-***-****

Atlanta, GA

https://www.linkedin.com/in/isabella-diaz-56825a17a

https://trailblazer.me/id/idiaz45

SUMMARY

Passionate Salesforce professional with 2 years of project management, data collection, and data analyzation experience.

Proficient in gathering requirements from stakeholders, configuring solutions, and building strong relationships.

CERTIFICATIONS

●Salesforce Certified Administrator

EXPERIENCE

SALESFORCE CERTIFIED ADMINISTRATOR / SALESFORCE BUSINESS ANALYST TALENT

STACKER SALESFORCE CAREER DEVELOPMENT PROGRAM, December 2022 - Current

●Lead client sessions, gather requirements, and create solution documentation to streamline processes and improve efficiency within the Salesforce org

●Configure data integration, automate business processes, and implement customized solutions, leveraging the Salesforce declarative feature set and focusing on building solutions to solve business problems and enhance end user experience

●Facilitate sprint review meetings and prioritize enhancements, demonstrating excellent ability to interact with internal clients, assess business challenges, and collaboratively define solutions to address key business problems

●Develop comprehensive training documentation, conduct workshops, and promote user adoption of customizations, utilizing excellent presentation and demo skills to showcase solutions to key business stakeholders

REGISTERED BEHAVIOR TECHNICIAN VILLAGE AUTISM CENTER, January 2021 - November 2022

●Successfully developed and implemented standardized protocols for clients, resulting in improved treatment consistency and quality

●Analyzed data and metrics to inform treatment adjustments, leading to optimized outcomes and client satisfaction

●Provided leadership and training to teams on treatment implementation, ensuring adherence to protocols and promoting efficient and effective service delivery

●Fostered a culture of continuous improvement by implementing feedback mechanisms and monitoring treatment outcomes, resulting in ongoing refinement of protocols and enhanced client care

EDUCATION

●Georgia State University: Master of Science in Applied Behavior Analysis, December 2021

● Florida State University: Bachelor of Science in Psychology, Minors in General Business and Entrepreneurship, May 2018 - graduated Cum Laude

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