Customer Service Representative
Resume:
Erica Moody
Columbus, MS *****
**************@*****.***
Knowledgeable and dedicated customer service professional. Hardworking and reliable with strong ability in anything you throw at me! Offering many skills, loyalty, and a great experience. I have a highly organized, proactive and punctual with a team-oriented mentality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities. Authorized to work in the US for any employer
Work Experience
Customer Service Associate
Walmart - Columbus, MS
August 2021 to June 2022
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Responsible for tracking and maintaining inventory
• Responded to claim inquiries
• Resolved customer information and complaints
• Handled online orders and credit card transactions
• Responsible for cashier duties
Customer Service Representative
Sitel Group - Starkville, MS
July 2020 to February 2021
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Interacted with customers through live chat
• Handled emails, inbound calls, and outbound calls
• Managed customer accounts
• Wrote call center scripts
• Monitored claims and physician-related services
• Handled billing issues and order inquiries
Customer Service Representative
Amazon.com - Ohio
January 2019 to July 2020
Working from answering calls doing tech support and customer support
• Assisted customers with a warm and professional attitude
• Interacted with customers through live chat
• Assisted customers with questions
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Booked appointments
• Assisted with technical support duties
• Handled billing issues and order inquiries
CNA - Certified Nursing Assistant
Aberdeen Care center
June 2018 to December 2018
Provide high-quality patient care as an in-demand per-diem CNA within surgical, acute-care, rehabilitation,home-healthcare and nursing-home settings. Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing.
Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care.
Education
Associate's degree in Nursing
East Mississippi Community College - Columbus, MS
August 2015 to December 2017
High school diploma
Columbus High School - Columbus, MS
August 2011 to May 2015
Skills
• Nursing certificate (1 year)
• Heavy Lifting
• Nursing
• Load & Unload
• Cleaning Experience
• Pallet Jack
• Order Picking
• Materials Handling
• Warehouse Experience
• Order Picker
• Shipping & Receiving
• Packaging
• Manufacturing
• Research
• Windows
• Hospitality
• Data collection
• Software troubleshooting
• Accounts receivable
• Typing
• Help Desk
• Technical Support
• Computer Networking
• Desktop Support
• Operating Systems
• LAN
• Customer support (4 years)
Certifications and Licenses
Nursing certificated
Present
CPR Certification
CNA
Assessments
Work Style: Reliability — Highly Proficient
January 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Cashier Skills — Completed
January 2020
Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Completed
Data Entry: Accuracy — Highly Proficient
October 2020
Entering data quickly and accurately
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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