Customer Service Operations Manager

Lloyd Rex

**** **** ****** ****, *******, TX 346-***-****

adx3vj@r.postjobfree.com

Summary

I'm looking to take my current skills and continue to grow and learn new skills along the way. Experience

Wyndham Hotels & Resorts TX, Houston

Food and beverage director 01/2021 - 06/2022

Performed alcohol inventory and maintained the bar to keep each guest needs met. Worked directly with staff to maintain complete guest satisfaction.Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services

Pappadeux seafood kitchen TX, Houston

Bar Manager 12/2012 - 11/2020

In charge of scheduling, training, sales, and promotions. Along with drink invention or ideas. Key holder. John Hopkins Security TX, Houston

Security Supervisor (Sergeant) 06/2007 - 05/2012 Handled scheduling of previous and new clients. Prepared routes for mobile employees. In charge of payroll and equipment inventory. US ARMY CORPS OF ENGINEERS (USACE) District TX, Houston 96h 03/2001 - 11/2006

ground station operator

JILLIAN'S ENTERTAINMENT TX, Houston

Operations manager 11/1998 - 01/2001

In charge of day to day operations of front of house including parties, events, and new game premieres along with guest services. Performed monthly inventory and scheduling of front of house employees. Insured complete guest satisfaction. Skills

Customer service, Food service, Restaurant experience, Leadership, Computer literacy, Guest services Education

MacArthur high Houston, TX

Honors program 06/1999

University of Houston Houston, TX

General studies 07/2013

3.67 GPA, deans list

Certificates

Tabc, food handler.

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