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Customer Service Data Science

Location:
Madison, AL
Posted:
July 05, 2023

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Resume:

Lexius Lynch

Data Scientist/Analyst Profile

adx3u9@r.postjobfree.com • (256) 503- 9743

LinkedIn Profile URL • Madison, AL

Highly motivated and analytical individual with passion for solving complex problems using data-driven approaches. Possess solid foundation in statistics, programming languages such as Python and R, and data analysis tools such as SQL, Excel, and Tableau. Adept at gathering and analyzing large volumes of data, evaluating scenarios to make predictions on future outcomes, and supporting decision-making. Capable of designing and implementing new data products and analytical capabilities embedded in multiple business applications. Articulate communicator with ability to foster relationships with cross-functional teams and stakeholders. Proficient in querying and analyzing massive sets of usage data to identify product-improvement opportunities and actionable insights. Areas of Expertise

Data Analysis & Reporting

Data Warehousing

Documentation & Recordkeeping

Quality Assurance & Control

Customer Service Excellence

Cross-Functional Collaboration

Programming & Coding

Debugging & Testing

Medical Billing

ICD – 10 Codes

Data Integration

Regulatory Compliance

Academic Experience

Student (Masters of Science in Data Science) – Meharry Medical College August 2022 – Present Acquiring comprehensive understanding of foundational theories and techniques in data science, including statistics, machine learning, data visualization, and data management. Incorporating knowledge of data science into real-world problems in healthcare and biomedical research, with focus on developing insights and solutions to improve patient outcomes and advance medical knowledge. Utilizing several tools and techniques to conduct independent research in data science, including formulating research questions and analyzing and interpreting data. Professional Experience

Diatherix Thru Passion HR, Huntsville, AL July 2020 – Jan 2021 Billing Assistant - II

Executed all tasks associated with billing operations by performing variety of administrative and accounting tasks for billing/collections. Generate and process invoices for services rendered to healthcare providers. Perform daily cash application, post payments, and reconcile payments to outstanding invoices. Manage billing inquiries from clients and insurance providers to ensure timely resolution of issues/discrepancies. Prepare weekly/monthly reports on billing activity and collections performance to streamline billing processes. Participate in special projects and initiatives related to billing and revenue cycle management

● Resolved claims errors/denials on assigned inventory to exceed departmental and organizational financial goals using Xifin software.

● Assigned ICD-10 diagnosis codes to patients based on ordering physician narrative descriptions, ensuring streamlined operations.

● Supported staff in managing data entry operations of patient information in company’s BOE applications, resulting in increased records efficiency.

● Provided extensive support in Test Panel project by correcting panels and collaborating with other teams to cancel/correct claims within defined timelines. Veterans Resource Center, Lexington, KY Jan 2019 – May 2020 Customer Service – Work Study

Performed all activities including preparing, maintaining records/personnel records, and ensuring excellent customer service to deliver positive experience. Ensured adherence to organizational policies while resolving client’s requests/concerns such as participant eligibility, program benefits, and requirements. Maintained open lines of communication with team members and other professional staff to enhance workflow.

● Supported and advocated for veteran and military-connected students by fostering community and assisting with college transitions.

● Participated in meetings/training, and lend expertise in improving Veterans Resource Center by leveraging exceptional communication skills.

● Attained utmost client satisfaction by providing consultancy regarding community programs and interpretation of Veteran related policies by leveraging superior communication skills.

Additional Experience

Advisor/SET Team,

Envision NYLF: Medicine, Atlanta, GA Boston, MA Raleigh-Durham, NC, Houston, TX, June 2019 – Aug 2019 June 2021-Aug2021 Kroger, Huntsville, AL, Feb 2021

STEMcats Research University of Kentucky Lexington, KY, Jan 2017 Education

Masters of Science in Data Science Meharry Medical College, Nashville, Tennessee Bachelor of Science in Chemistry University of Kentucky, Lexington, Kentucky Related Coursework: Algebra & Trig for Calculus, Ways of Doing Biology, Chemistry, Spanish, Physics, Statistical Reasoning



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