Tom Milkowski

** ******** *** 973-***-****

Monroe Township, NJ 08831 adx3sl@r.postjobfree.com

Senior Quality Assurance / Automated Test Engineer

Extensive technical experience in on time, on budget, and on specification delivery of computer software and systems.

Skilled in process metrics and process improvement, structured, object-oriented and Agile methods.

Thoroughly experienced in both white box and black box testing – troubleshooting and root cause analysis.

Experienced in complete Software Development Life Cycle using waterfall, iterative and agile models.

Consistently able to foster smooth working relationships with software developers.

Proven ability to elucidate requirements from business subject matter experts.

Repeatedly implemented tools for automated performance and automated functional testing.

Implemented systems of software tools to embody software development methodologies at Fiserv, Citigroup, Deutsche Bank, Dow Jones, SIAC, and Hewlett-Packard.

Technology

§DBMSs: MS SQL Server 2012, Oracle SQL Developer, TOAD, SQL*Plus, FAME, Paradox, dBase, ObjectStore, Sybase, ODBC, DB2.

§Internet/Intranet: SaaS, SOA, TCP/IP, HTML, XML, PHP, http, ftp, CSS, cookies, sessions, APIs, Web Services, JavaScript, Internet Explorer, Chrome, Firefox, Mozilla, Safari, Opera, IIS, Apache, TomCat, CGI, J2EE, JMS, .Net., WordPress

§Languages: C, Korn Shell, bash, PERL, Java SDK 1.7.0_67, Java Eclipse IDE Mars Release 4.5.0, JavaScript, C++, C# using Visual Studio 2017 Enterprise Edition IDE, VB, VBScript, Python 3.6.2 using PyCharm 2018.3.1 (Community Edition) IDE.

§Office: Excel, Word, PowerPoint, MSProject, Outlook, Visio, Notes, Applix, Framemaker.

§Operating Systems: UNIX (AIX, HP-UX, Solaris, Linux), Windows 10, 8 & 7.

§Tools: Rational ClearCase, ClearCase Multisite, Soffront Track, TeamShare TeamTrack, SourceGear Vault, SABLIME, PVCS Version Manager, nmake, sccs, vi, PVCS Tracker, PureDDTs, Rational ClearQuest, GitLab, Rational Purify, Rational Quantify, Rational PureCoverage, Rational TestManager, Mercury QuickTest Pro (QTP), HP ALM, Unified Functional Testing (UFT) 12.54, BPT, Web Defect Manager, TestDirector and Quality Center, WinRunner + Java Plug-In, Compuware QARun, Rational Robot (GUI and VU), Xrunner, PreVue-X, Compuware QALoad, MicroFocus LoadRunner (VuGen) 2021, Radview WebLOAD, Oracle & Empirix eLoad, Compuware Reconcile, Rational RequisitePro, DOORS, PurePerformix, Wiki, Selenium 2.46.0 Remote Web Driver in Java Eclipse, Selenium IDE 2.80. Fiddler 2, Atlassian Jira, Cisco AppDynamics.

§QA Standards / Methodologies: SEI’s CMM, P(People)-CMM, PSP and TSPmt. IEEE, ANSI & Testing Maturity Model (TMM). Rational ROSE, Unified Modeling Language (UML), and Rational Unified Process (RUP). ISO9000-3, Tick-IT & SPICE (UK).

Experience

FISERV INVESTMENT SERVICES, TEGRA118, INVESTCLOUD, Warren, NJ 6/19 - 11/22

Company was sold twice. Vendor of systems and services for separately managed investment accounts.

QA Team Lead (full time employee)

Member of Performance Test Team. Created Performance Test Plans and Performance Test Reports. Created test scripts using LoadRunner VuGen 2021 to record HTTP traffic between browser and web server as c language function calls from the LoadRunner API. Enhanced c code with extensive correlated parameters, defined application transactions plus status reporting etc. Extensively used LoadRunner Controller to define and execute scenarios with multiple simultaneous virtual users. Frequently used LoadRunner Analysis and Cisco AppDynamics to discover performance bottlenecks. Used database tools to manage test data. Used Linux, AIX and Windows systems administration tools to manage test environments. Used Jira for Kanban task management and defect reporting. Applications were AdvantageFee, TradeFlow and Reconciliation Manager.

THOMAS MILKOWSKI, LLC., Monroe, NJ 10/08 – 5/19

QA, Test and Process Improvement consultant

uTEST, Inc., Southborough, MA 8/13 – 5/19

uTester (freelance consultant)

Completed 61 assignments – 38 functional tests and 23 usability tests – for decentralized vendor of crowd-sourced testing services. Completed exploratory useability testing versus major international bank's mobile app using Screencast-O-Matic 2.0, TeamViewer 13 and ShotCut 18. Completed functional testing versus major pro sports web sites using semi-automated test script execution and exploratory testing with bug reporting on e-commerce section. Completed useability testing versus major sporting goods e-tailer's web site. Completed exploratory GUI testing twice with bug reporting on mobile travel/social app. Completed load testing online university's audio/video chat feature. Completed functional testing using test cases with bug reporting on six NJ Casino gambling mobile apps and web sites. uTest Platform uses a Jira instance for issue (bug) tracking and Slack for team collaboration.

Bessemer Trust, Woodbridge, NJ 7/16 – 12/16

Privately owned independent trust bank managing investments for very wealthy families

Senior QA Analyst (consultant via Randstad Technologies)

Mentor to QA team on test frameworks including Hewlett-Packard Enterprise (HPE) Unified Functional Testing (UFT) 12.54 using VBScript, SmartBear SoapUI and SoapUI NG Pro Application Programming Interface (API) testing. Provided general best practices for functional testing of Graphical User Interfaces (GUIs) and APIs plus performance testing of GUIs and APIs using HPE LoadRunner Virtual User Generator (VuGen) 12.02. Facilitated integration with development teams using Agile Scrum. Wrote C# .Net unit tests with developers using MSTest, Xunit and RhinoMocks within Visual Studio 2017 Enterprise Edition IDE with SourceGear Vault repository. Used Atlassian Jira integrated with Zephyr test management for Scrum sprints. Installed & administered HPE AutoPass License Server 9.03 for UFT. Successfully completed two three-month engagements.

Other Clients (freelance consultant) 8/12 – 12/16

QualiTest Group - Programmed text concordance using PERL 5 & Padre PERL IDE. Used HP LoadRunner VuGen11.52. Generated test data using Excel macros.

ICAP - Shell scripting with bash on Red Hat Enterprise Linux (RHEL) version 6 under Oracle VM VirtualBox 4.3.

Perfecto Mobile - Automated common website tests for desktop and mobile devices in Selenium 2.46.0 Remote Web Driver using Java SDK 1.7.0_67 in Java Eclipse IDE Mars Release 4.5.0 and Perfecto Mobile MobileCloud 6.13.

Pine Brook Jewish Center - Webmaster using WordPress 4.1.8. Used Selenium IDE 2.8.0. Completed Agile training. Web services testing: SOAP, UDDI, WSDL & REST.

TestMAX, Inc. - Evaluated HP Application Lifecycle Management (ALM).

EMBLEM HEALTH, NY, NY 10/08 - 2/09

Senior QA Analyst (consultant via Pyxis, Inc.)

Hands-on semi-automated and manual functional testing of business unit consolidation of GHI & HIP, EH PeopleSoft modifications and PS Data Mappings. Performance test (via LoadRunner) planning for MaxMC, PEP and PCCR3. Defect tracking done via Microsoft Excel spreadsheets with macros.

FISERV (formerly CHECKFREE INVESTMENT SERVICES), Jersey City, NJ 11/04 - 02/08

Vendor of systems and services for separately managed investment accounts

EPL QA Manager (full time employee)

Headed up testing for a 250 person development project, Extended Portfolio Lifecycle (EPL), in New Jersey & Pune, India – partnered with Satyam Computer Services Ltd. Project software built with Microsoft .Net, C#, BizTalk 2004 and SQL Server 2005. Team performed automated functional testing using HP QuickTest Pro (QTP) and TestDirector (QualityCenter) interfaced to Telelogic Dynamic Object Oriented Requirements System (DOORS). Managed automated load / performance testing using HP LoadRunner (VuGen) and Quality Center. Wrote test strategies, test plans, test cases and numerous process documents. Managed tools selection and integration, data migration, test data preparation and user acceptance testing (UAT). Earned Six Sigma Yellow Belt.

DELTA DENTAL PLAN of NJ, Parsippany, NJ 4/03 - 10/04

Senior QA / Test / Process Improvement Engineer (consultant via Millennium Concepts)

For Information Services group, provided project management, scheduling, testing, QA and process improvement services for an enterprise Rational Unified Process (RUP) development project in New Jersey & Michigan. Project used J2EE, WebLogic, Load Balancers and Oracle, integrated with CICS, VSAM & DB2. Performed hands on automated functional testing using Rational TestManager / Robot GUI / ODBC / SQL*Plus / TOAD and automated load/performance testing using TestManager / Robot VU. Assisted developers with unit testing using J-Unit and J-Test tools. Assisted subject matter experts with user acceptance testing (UAT).

BUSINESSEDGE SOLUTIONS, INC., East Brunswick, NJ 12/02 - 4/03

Project oriented Information Technology services provider

QA/Test Analyst (full time employee)

MERCK & CO., INC. - For Research Information Services (RIS) Clinical Trials Group, provided project management, scheduling, requirements elucidation, testing, QA and documentation services for a development project creating an internet-based Clinical Data Management Portal which used J2EE, WebLogic, .Net and Oracle. Performed manual functional testing using Mercury Interactive TestDirector and automated performance testing using Mercury LoadRunner (VuGen).

TESTMAX, INC., Kinnelon, NJ (personal company) 11/01 - 11/02

Systems QA, Test and Process Improvement services provider

Automated Test Tool Suite Consultant 10/02 - 11/02

AVENTIS PHARMACEUTICALS - conducted “shoot-out” among 3 test tools vendors: Rational, Compuware and Mercury. Analyzed test management, functional testing and load testing features against 5 Aventis applications spanning web, Citrix, client/server and stand-alone architectures using Oracle, Sybase and Pervasive(Btrieve) databases on Windows 2000 Pro. Wrote and executed test scripts using all 6 test tools.

Senior Load and Stress Testing Consultant 6/02 - 10/02

CHECKFREE INVESTMENT SERVICES (CIS) - load and stress performance test & mentoring. Project used emulation from Windows 2000 Pro to AIX Unix servers using Mercury LoadRunner (VuGen) 7.5, Dyalog APL, Korn shell, PVCS Tracker & Rational Robot. CIS was migrating legacy portfolio management system’s database to Oracle 9i database.

Senior Computer Validation Consultant 11/01 - 5/02

SCHERING-PLOUGH RESEARCH INSTITUTE (SPRI) Clinical e-Business Group, provided project management, scheduling, requirements elucidation, testing, QA and documentation services for projects involving internet-based Clinical Trial Management System. Personally responsible for System Integration Testing (SIT) of “InForm to SAS Catalog / Transformer.” Employed Oracle SQL*Plus to verify Catalog database. Wrote SIT Plan. Personally wrote over 240 pages of detailed test scripts compliant with new RIS standard methodology. Scripts used verbatim for UAT. Wrote SIT Summary Report.

TESCOM-USA SOFTWARE SYSTEMS TESTING, INC., Hoboken, NJ 2/00 - 11/01

Global ISO-9000-3 certified Software QA / Testing services provider

Business Director / Principal Consultant - Northeast Region (full time employee)

Responsible for delivery of Software Quality Assurance and Software Testing consulting services to the Financial Services industry. Prepared engagement proposals including estimated resources, cost and schedule. Closed client contracts. Personally managed and also contributed (hands on) to numerous successful engagements:

·MetLife - Development of Stress / Performance Test Methodology / Best Practices.

·JPMorganChase - three projects: Test and Development Process Assessment / Recommendations for both SAMPRAS and M3 groups. Evaluation of Test Strategy created by PriceWaterhouseCoopers for JPMC Enterprise Audit team.

·Moody's Investors Services - Web Site Performance Test (Radview WebLoad).

·Prebon Yamane / Kinetech - two projects: Project Test Team Manager - Functional Testing, Performance Testing using Mercury LoadRunner (VuGen). Administered PVCS Version Manager and PVCS Tracker Defect Tracking System. Web Site Performance Test & Mentoring - Mercury LoadRunner (VuGen).

·Goldman Sachs - three projects: Audit of GS-OnLine test practices. Portal Web Site Test Strategy. Initiated NASDAQ Trading System Integration Test. Administered SRS Defect Tracking System.

EBS (formerly CITIBANK) DEALING RESOURCES, INC., Parsippany, NJ 4/99 -11/99

Electronic Broking System - Largest Global Inter Bank FX Trading Service

Manager - Quality Assurance, Test & Certification - New Technology (full time employee)

Developed Quality Assurance, Test & Certification (QATC) team for new technology products. Worked closely with software development on BrokerNet. BrokerNet used 100% Java on browser side and mostly Java on server (Sun Solaris) side. CORBA middleware.

Entire development team strongly process focused. In addition to using iterative RUP and its suite of analysis and design tools, development also used Personal Software Process (PSP) and “multi-team” Team Software Process (TSPmt). Strict practice of TSPmt planned to yield software Capability Maturity Model (CMM) rating of Level V (Optimizing). Personally completed four weeks of intensive training on PSP/TSP implementing six software development projects in PERL.

Created a targeted skills matrix that QATC staff needed to certify a Java based, extranet technology product with stringent real-time and security requirements. Evaluated automated test tools.

Designed and developed QATC test plans using MSProject and TSP tools.

CITIGROUP, New York, NY 12/97 - 4/99

Vice-President, Global Electronic Customer Delivery

CitiDirect Electronic Banking Quality Control Manager (full time employee)

CitiDirect Electronic Banking Global Payments provided highly secure intranet/extranet browser access to Citibank “back-end” systems for global corporate customers. CitiDirect was primarily server side Java plus browser side Java, interfacing to NT, Internet Information Server, Active Server Pages (ASP), Oracle, Mercator, Encina, MQ Series, Distributed Computing Environment (DCE), Load Balancers, various commercial security systems, Crystal Info and OpenView.

Managed test group internal to SEI CMM Level III (Defined) development group. Selected tools for development, test, integration, and performance tuning. Oversaw design and development of test plans, test schedules, test scripts and custom automated test tools for both systems and performance testing. System testing included functional, black box, and end-to-end testing, plus assisting internal customers with UAT. Performance testing via LoadRunner included load, volume, stress, fallback, fail-over and recovery testing. Also oversaw an internal software tools and metrics group plus a group which assisted developers in improving their processes through peer reviews, consulting on unit and integration testing and white box tools. CitiDirect successfully passed internal Citibank software development audit.

Education

MASSACHUSETTS INSTITUTE OF TECHNOLOGY, Cambridge, MA

Electrical Engineering (Computer Science), completed first year of graduate studies in Robot Lab. Awarded National Science Foundation Traineeship twice by MIT.

ST. PETER'S UNIVERSITY, Jersey City, NJ

BA, Mathematics and Chemistry (double major) summa cum laude. Honors Program. National Merit Scholar.

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