Customer Service Project Manager

Vincent Parrillo

Licensed NY State Life

Insurance Agent

Bronx, NY 10464 646-***-****

***************@*****.***

Currently Licensed NY Life Insurance Agent

Past occupation as a Medical Coder for Ambulnz Corp. Solutions-focused and knowledgeable Medical Coder achieving a 95/100 on final AAPC exam seeks a medical coding role to effectively utilize academic credentials as well as proven success as Research Consultant with NIH National Institute of Health, former CSS Member of Federal NIH Medical Clinical Trial Group internationally and current role locally. Currently pursuing further courses with AAPC to optimize knowledge and abilities in medical coding and research. Multifaceted and successful in prior diverse roles utilizing strong work ethic, reliability, and avid interest in learning new skills with a genuine commitment to service excellence. Detail-oriented with strong leadership, organizational management, project management, business operations, and customer service focused on ensuring top quality customer service and support to maximize organizational success in alignment with business goals. Collaborative and client-oriented professional with strong interpersonal abilities to build rapport and respect with culturally diverse audiences. Proactive in identifying areas of opportunity to enhance processes to reduce redundancy, improve accuracy and efficiency, while consistently meeting – and often exceeding – business goals.

Insurance Agent with National Income Life Insurance Currently in Sales

Medical Coding & Medical Terminology

Research & Analysis

for Accuracy Completeness

* Data Entry / Database Administration/Operations

Project Management

* Editor/Project Development Manager

* Guides to Books in Print

* Team Leadership/Resource Allocation

* Inception to Final Delivery Leadership

Management & Leadership

Management

* Medical Research Clinical Trial Study Protocols

* Good Judgment/Decision-Making/Reliability

* Coding for Ambulance Transport 6 mos experience

Customer Service

* Relationship Building & Engagement

* Friendly/Genuine Commitment/Collaborative

* Creative Problem-Solving and Timely Resolution

* Courtesy, Respect & Tact for Long-term Retention

* Entrepreneurial Business & Property Owner

* Continuous Improvements & Quality Services

* Staff Leadership/Mentoring/Coaching

* Trainer in Technology/Projects/Customer

Service

Professional Experience

Currently Life Insurance Agent with National Income Life Insurance Gryska Agency Currently independent driver – Lyft, Instacart, Grubhub Delivery – 5 star driver 3+ years Currently with NIH National Institute of Health 25+ years Research Consultant for Patient Advocacy, Division of AIDS

* Research – Created medical research clinical trial study protocols and currently reviews them with input on the local Cornell University Community Advisory Board within AACTG/NIH under Dr. Anthony Fauci.

* Clinical Trials – Former Chair of the Cornell AIDS Clinical Trial Community Advisory Board creating presentations and chairing the community during local medical meetings.

* CSS Member – Chair of GCAB within the group, established a CAB DRAFT of protocols to be reviewed prior to completion to save the AACTG money by knowing in advance if protocols would accrue or not. Scheduled domestic researchers and international speakers on the international level. Created a training manual for new CSS members. Xerox Corporation, Former Bowker Publishing Division 6 years Project Manager

* Project Manager – Efficiently managed publication of books from inception to final pages as Bibliographer and Project Development Manager on subject guide to books in print. Led team of over 40 for projects.

* Recognition – Listed as Editor on their 25th anniversary publication. Vincent Parrillo, CPC

Property Management 25+ years

* Property Portfolio – Own and manage income producing properties with leadership of remodeling, leasing, maintenance, and accounting management. Divertimento Bistro – Manhattan, NY 3 years

* Restaurant Operations – Managed daily restaurant operations with leadership of food, menu planning, accounts, staffing, payroll, inventory control, and customer service. Prior Maître d’ expertise in major tri-state area restaurants provided roots in proficiency for effective and successful restaurant operations.

Major Retail Operations 4 years

* Retail Operations – Manager for major department and retail store operations with leadership of sales, business development, staff leadership and training, payroll, and customer service.

Other Professional Roles

Substitute Teacher -Grade School – College Level

Driver – Lyft Instacart,, Uber, Via, Groundlink, Grubhub. Caregiver – Severely Mentally Challenged Patients in Southbury Training School, Connecticut Education & Credentials

Certified Professional Coder - CPC Coder

American Academy Professional Coders [AAPC] - member number: 01835468 Post-Master of Arts Degree, 4.0 GPA, Straight “A” in Music Borough Manhattan Community College, New York, NY

Masters in English Literature

Florida University

Technical Proficiency

Microsoft Office Suite: Excel, Word, PowerPoint, Outlook Menu Pro Open Table POS Systems

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