Customer Service Administrative Assistant

MICHELLE LAUTENBACH

**** *** **. ****** ** ***** Cell: 303-***-**** adx3rj@r.postjobfree.com

RPONEFISAL UMSMYAR

"Customer-Oriented and self-motivated with years of experience in customer support. Through and attention to detail in daily professional matters."

SKILLS

Customer Service

Time Management Leadership Positive Attitude Data Entry Conflict Resolution

Cleanliness Verbal and Written communication Certified Nurse Aid A t t e n t i o n t o Detail

Problem-solving

Dependability Active Listening EMR SharePoint

Billing Microsoft word

Excel

Medical Records Requests

WORK OTYRSHI

1 2 / 0 8 / 2 1 - Present - Administrative Assistant for Western Nephrology Acute Team, St. Anthony Central Hospital, Lakewood. Co.

Responsibilities

• Billing Data Entry

• Answer, screen and transfer inbound phone calls

• General clerical duties including photocopying, fax, and mailing

• Maintain electronic and hard copy filing system

• Resolve administrative problems and inquiries

• Prepare and modify documents including correspondence, reports, drafts, and emails

2015 - 12/07/2021 - Server, Bartender, Floor Supervisor, Caterer driver and server Black Eyed Pea Northglenn, CO

Multiple Titles and Responsibilities:

• Ensured optional quest experience by seating guests, taking orders, serving food, and

removing dishes with a positive attitude. Managed orders and accompanying financial transactions.

Resolved customer concerns. Ensured maintenance of food hygiene in accordance with standards. Ensured cleanliness of dining area throughout the day.

Mixing and serving Mixed drinks for bar patrons. Nightly assure the currency in the drawer is accurately counted.

• Gathered together all food supplies, utensils, heating elements, and serving trays needed for each catering event. Transporting all the food and supplies to the events. Served food and beverages to guests and remove dishes with a positive attitude.

12/12 - 12/15 - Childcare

Bill Pressner Arvada, CO

Single Family from December 2012 through December 2015.

Age Infant to 3 years.

My daily responsibilities included; Watched Monday through Friday, Morning pick up, Evening drop off, educational activities, outings, meals, general childcare.

0 5 / 0 3 - 0 2 / 1 0 - CNA/Telemetry Technician/Unit Secretary Centura Health Porter Adventist Hospital

Englewood, CO

CNA Responsibilities: Bathe, dress patients.

• Serve meals, help patients eat.

• Take vital signs.

• Turn or re-position patients who are bed ridden.

• Collect information about conditions, treatment plans from caregivers, nurses and doctors. • Lift patients into beds, wheelchairs, exam tables, etc.

• Answer patient calls.

Clean, sanitize patient areas.

• Change bed sheets, restock rooms with necessary supplies.

Monitor, chart vital statistics.

Telemetry Technician/ Unit Secretary Responsibilities:

•

• • • • • •

Watch for significant changes in heart rhythm.

Print, analyze, and file rhythm strips.

Attach telemetry leads to patients, trouble shoot equipment problems. Fill out patient information on charts.

Help admit, discharge patients.

Answer the telephones, patient call lights. Train new telemetry technicians.

EDUCATION

Collage of International Esthetics, Arvada, CO • Basic Esthetics - 600 Hours - Diploma

• Medical Esthetics - Certification

A d v a n c eE s t h e t i cT r a i n i n gC e r t i f i c a t i o n

• 24 Hour Chemical Peel

• 14 Hour Microdermabrasion

• Micro Needling

• LASER

• ADV Chemical Peel/Microdermabrasion Modalities

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