Service Delivery Project Manager

Tom Stefanik

+1-603-***-**** ***.********.*@*****.***

Summary

Broadly skilled Technical Project Manager/Service Delivery Manager with extensive experience in every aspect of Client Services. Engage Client leadership and develop innovative and strategic vision to guide and enhance business expansion. Create, manage, and mentor effective technical teams, and ensure team members’ professional and personal growth. Provide direct consulting on every aspect of technical evaluation and service delivery. Strive always to enhance safety, minimize risk, and reduce costs. Develop and maintain effective Client relationships, and maintain the highest standards of professionalism.

Equally comfortable leading a team as serving as a team member. Professional Experience

Service Delivery Manager, Hemmersbach. Houston, TX / Pittsfield, NH Manage every aspect of enterprise-level service delivery to a premier partner client throughout New Jersey, Manhattan, and Long Island. Provide guidance and management to a highly skilled team of 20+ Field Engineers. Effectively respond to all HR and operational functions to ensure the highest level of technical service.

Additionally, provide field engineering services to client sites in Massachusetts. 2022

-current

Chief Executive Officer, Connecticut Valley Computer Services, Inc., Hooksett, NH Founded, managed, and expanded this specialty field services company. Initially focused on Connecticut Valley clients, quickly expanded delivery of services throughout New England. Envisioned and implemented robust field service protocols. Created and coordinated teams and maximized effectiveness of service delivery. Hired, trained, managed, and mentored an expert complement of 40+ highly skilled Engineers. Following rapid growth, hired and trained two Coordinators to assist in daily operations. Consistently upheld the highest standards of Federal, State, and administrative regulations and standards. Evaluated, established and maintained project budgets. Developed new clients and managed client relationships, ensuring a consistent flow of new and repeat business. Created effective sales and marketing strategies. Led and managed every aspect of major projects from inception to completion.

1995

-2022

Education & Certifications

Bachelor of Science, Computer Information Systems, Franklin Pierce, Rindge, NH 1997

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