TOLUWASE OLUWATOWOJU CSM

IL, USA 413-***-**** adx3nv@r.postjobfree.com

www.linkedin.com/in/toluwaseo

Summary

Experienced Scrum Master and Project Manager with a track record of successfully leading cross-functional teams in agile development projects. Skilled in facilitating Scrum ceremonies, guiding teams in adopting Agile principles, and ensuring timely delivery of high-quality software solutions. Strong relationship-building and communication skills, fostering collaboration and driving organizational change. Committed to continuous improvement and delivering exceptional results in Agile and project management environments.

Skills & Expertise

Software Development Life Cycle (SDLC) w Project & People Management w PI Planning w Dependency Management w Agile Maturity Assessments w Risk/Root Cause Analysis w Scaled Agile w Story Mapping w Risk Mitigationw Continuous Improvement wBacklog Management

Frameworks: Waterfall, Agile (Scrum, SAFe, Kanban, ScrumBan)

Tools & Proficiencies: Jira, Confluence, Mural, Azure Devops; Office 365, Slack, SharePoint, Miro, Trello, Smartsheet,

Project Portfolio Mgt tools, HP ALM

Work History

Scrum Master Esurance, IL, 06/2021 – Current.

Successfully led the team in optimizing the "Claims Processing System platform" to efficiently process and track claims, resulting in a 30% increase in processed claims.

Continuously improved business knowledge, technical tools, and language to ensure alignment of features with future sprints, leading to increased velocity for high-performing teams.

Assisted Scrum Masters in building and maintaining agile team health, stability, and metrics, while coaching Product Owners on prioritization techniques.

Effectively guided developers to commit and achieve sprint goals, facilitating PI planning, backlog refinement, and dependency meetings for agile transformation.

Collaborated with Circle Leadership on PI planning activities, organizing and facilitating ceremonies to foster open dialogue, trust, and documentation at all levels.

Responsible for driving the adoption, implementation, and sustainability of Agile processes, principles, and practices, specifically using Scrum and SAFe frameworks.

Coached Product Owners on prioritization techniques such as MOSCOW, Ranking, and Story Mapping to maximize value.

Utilized team feedback and metrics (quality, delivery rate, etc.) to identify areas of opportunity and continuously improve performance.

Leveraged Confluence pages, Jira comment sections, and Slack to ensure effective communication and keep teams informed.

Results: Successfully deployed the CPS software six weeks ahead of schedule with budget savings and no scope creep. The tool generated a 30% revenue growth during the 2021/2022 business year.

Scrum Master Tata Consultancy Services VA, July 2019 – June 2021

Served as a Scrum Master for 2 Scrum teams and 1 Kanban team at Tata Consultancy, focusing on UI/UX designs and Digital Payment applications in DEV, SIT, UAT, and PROD environments.

Coordinated and led team events and meetings, specializing in web design and development services.

Supported Product Owners in backlog prioritization, requirements gathering, product backlog grooming, and release planning, aligning with the company's focus on delivering exceptional web solutions.

Utilized JIRA, Confluence, and PowerPoint to efficiently manage agile projects from initial planning to successful release, specifically tailored to meet the unique needs of web design and development.

Collaborated with Product Owners to write user stories, groom backlogs during sprints, and prepare for upcoming sprints, ensuring the development team delivers high-quality web design and development projects.

Implemented changes and introduced Agile best practices (TDD, Automated Testing) based on learnings from adjacent DevOps team, resulting in cost savings of approximately $30k for Tata Consultancy.

Worked closely with the team to develop user stories and estimate story points using planning poker, enabling accurate sprint planning and resource allocation for web-based projects.

Monitored and reported team progress and velocity using burn-down charts, control charts, and release burn-down charts, providing transparency into project status and ensuring on-time delivery of web design and development projects.

Proactively identified and removed impediments, leveraging expertise in web design and development to advocate for the development team and educate stakeholders on Scrum principles and best practices.

Collaborated with the team to establish comprehensive criteria for automated testing, continuous integration, and continuous delivery, ensuring robust and scalable web solutions.

Facilitated sprint planning sessions, resource estimation discussions, and sprint kick-offs, ensuring the team is well-prepared and focused on delivering cutting-edge web solutions.

Empowered the team to suggest process improvements during sprint retrospective meetings, driving continuous improvement initiatives specifically targeted at web design and development services.

Implemented the Kanban framework for a team focused on web production support and customer-related software issues, streamlining workflows and enhancing efficiency in resolving web-related challenges.

Scrum Master eBay Boston, MA, September 2017 - Feb 2019

As an effective Senior Scrum Master, I served two cross-functional teams working on Payment platforms and Data migration from an IBM legacy system to AWS Cloud. Additionally, Team 2 focused on Digital/Mobile applications, ensuring data privacy and security.

Applied Continuous Integration & Continuous Delivery techniques to consistently deliver high-performing solutions.

Facilitated all Scrum Ceremonies, including Sprint Planning, daily stand-ups, Retrospectives, and Backlog Refinement.

Resolved project challenges, such as quality issues and scope creep, while building trust and accountability among clients, vendors, and development teams.

Led the Quality Assurance team in defining the test strategy and performing automated functional tests.

Planned and documented all aspects of the project lifecycle, monitoring team performance and project metrics, including Burndown charts and Velocity.

Collaborated closely with the Scrum Team to plan upcoming releases and assisted in drafting acceptance criteria.

Encouraged the team to be creative thinkers, courageous, and confident in carrying out their roles, resulting in increased productivity.

Partnered with key stakeholders, ensuring a data-driven approach to decision-making.

Ensured the team had a clear understanding of the "Definition of Done" and maintained capacity availability throughout the process.

Worked closely with the Product Owner to ensure the product backlog items were arranged in the order of highest priority and that the backlog was well-refined.

In addition to the above, I also:

Acted as a bridge between the development team and business stakeholders, facilitating effective communication and understanding of project requirements.

Proactively identified and resolved dependencies, risks, and impediments to ensure smooth project execution.

Collaborated with the Agile Coach to implement Agile best practices and improve team performance.

Conducted regular retrospectives to gather feedback and drive continuous improvement initiatives within the teams.

Fostered a collaborative and positive work environment, promoting open communication and teamwork.

Scrum Master/Project Manager Capital One, Chicago IL Jan 2015 - Sept 2017

Successfully led cross-functional teams in agile development projects, ensuring timely delivery of high-quality software solutions.

Facilitated all Scrum ceremonies, including Sprint Planning, daily stand-ups, Retrospectives, and Backlog Refinement, promoting effective collaboration and communication among team members.

Guided the team in adopting Agile principles and practices, resulting in increased productivity, improved transparency, and enhanced customer satisfaction.

Coordinated with Product Owners to prioritize backlogs, gather requirements, and define user stories, aligning with business objectives and customer needs.

Played a key role in managing project scope, ensuring that deliverables met the defined criteria and stakeholders' expectations.

Implemented Agile project management tools such as JIRA and Confluence to track progress, manage sprints, and maintain project documentation.

Collaborated closely with developers, QA engineers, and business analysts to identify and resolve project impediments, ensuring smooth and efficient workflow.

Proactively identified and managed project risks, taking necessary actions to mitigate their impact on project timelines and deliverables.

Led cross-functional teams in developing innovative solutions, encouraging creativity and fostering a culture of continuous improvement.

Established and maintained strong relationships with stakeholders, ensuring clear communication, managing expectations, and providing regular project updates.

Conducted regular project status meetings and prepared comprehensive reports, ensuring stakeholders were well-informed about project progress and any potential issues.

Mentored and coached team members on Agile practices, promoting self-organization, collaboration, and continuous learning.

Played a key role in driving organizational change by advocating for Agile methodologies and promoting Agile values and principles within the company.

Project Manager CCP Boston, MA Jan 2014 - Jan 2015

•Developed project plans and schedules to ensure on-time delivery.

•Coordinated cross-functional teams to ensure successful completion of projects.

•Maintained project documentation and tracked progress.

•Monitored project budget and identified areas of cost savings.

•Established communication channels between stakeholders and team members.

•Developed project risk management strategies.

Education & Certifications

•Lagos Polytechnic: Higher National Diploma (Bachelor’s) in Business Administration and Management

•National Diploma in Business Administration

•Certified Scrum Master. Certificate ID: 001402297

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