Sales Representative Call Center

WENDY RUSSELL

407-***-****

***********@*****.***

OBJECTIVE

To join team of service professionals who seek to exceed client expectations, build relationships both internally and externally in effort to establish mutually beneficial outcomes. EXPERIENCE

Charles Schwab June 2022- April 2023 Advisor Associate Services Delivered outstanding, friendly support and knowledge to both internal and external financial service clients

Developed a self-education program to supplement internal training programs Demonstrated tenacity and resolve, with grace, to build an outstanding client services program despite internal and external challenges to our success in a very tough market environment Provided first-class hospitality and service in our efforts to secure new clients as well as to build deeper relationships with existing clients; motto was “to go the extra mile” Down Home Picklin’ : Owner – May 2020 - Current

Envisioned and developed business model that provides food products to end clients and business to business partners. My business is a direct reflection of my passion to serve others.

Demonstrated self-motivation, self-accountability from a measured standpoint that includes production of inventory, tracking of profits and progress toward goals.

Demonstrated strong ability to establish and develop new relationships that are mutually beneficial. Holiday Inn Vacations Club, Inc.: Sales Agent Call Center Inbound – May 2018 – May 2020

● Achieved and Recognized as Top Conversion Sales Representative four times.

● Developed conversation and relationship skills to uncover and gain mutual understanding of guest priorities and goals. Once clarified, helped guests understand potential solutions so they can make informed decisions that matched their needs. Escorted guests through sales/solution process to ensure all needs are met demonstrating self-accountability.

● Established myself as a leader within the team who helped mentor team members and extended business partners create positive outcomes for guests with needs. Hertz Car Sales Orlando/Orlando East: Sales Consultant – May 2014 – May 2018

● Leveraged detailed management skills to coordinate customer reservations for Rent 2 Buy program across Orlando, Winter Park and Sanford markets.

● Ultimately responsible for client experience from beginning to end in multi-point sales to service process. Resolved complicated issues with low level of involvement or stress for the client.

● Leveraged multiple software programs and strong business relationships across multiple departments to provide optimal experience for clients with high quality experience.

● Developed self-reflection process to reinforce strengths but identify areas of opportunity for improvement and accelerate measurable progress.

EDUCATION

Lake Brantley High School – Graduated 1994

AWARDS AND ACKNOWLEDGEMENTS

Top Conversion Sales Representative four times – Holiday Inn Vacations Club, Inc.. 2