Technical Support Desktop
Resume:
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Jennifer Marie Reznicek
EDUCATION
University of Texas at Dallas - Richardson, TX
Electrical Engineering, 1999 to 2000
University of Arkansas - Fayetteville, AR
Electrical Engineering, 1996 to 1999
NW Arkansas Community College - Rogers, AR
Programming Classes, 1995 to 1996
EXPERIENCE
Self employed – Lowell, AR
May 2020 – Present
Virtual Assistant/ Website Manager
Responsible for content development and updates for four separate websites
Monitor day to day statistics
Fix errors regarding SEO operations
Create content and monitor social media accounts for all four websites
Hire and work with private content providers to work on specific projects for websites
Provide project management for each website
Crafton Tull Associates - Rogers, AR
October 2019 - May 2020
Desktop Support Specialist
●Provided support for onsite and offsite employees
●Purchased and installed new desktop and laptop solutions
●Organized and prepared company for floor location move and new offices including personally cabling walls and cubicles for network access.
●Planned, ordered and personally installed all AV equipment for conference rooms and lobby
●Installed and supported in house software and CAD programs as well as common company software packages.
●Supported large printers and plotters and related software
●Maintained relationships with vendors to secure best pricing options.
Coppell Independent School District - Coppell, TX
July 2014 - Nov 2017
Technical Support Level II and III
●Provided support for 15 campuses
●Provided break/fix with level II support for phones, desktop, laptop, hardware, software, printers, iPads, Macbooks, VMWare Thin Clients, Windows 7 and 10 computers, document cameras, ceiling mounted projectors and speakers.
●Our team supported iPads for each student from 4 grade - graduation and each student at New Tech High was assigned an Ipad Air
●Supported the “Classroom Standard” which consisted of each teacher having a Macbook Air and iPad and 3 classroom computers.
●Supported about 10 iPads per classroom and several Macbook carts.
●Supported AV systems for meetings and presentations.
●Provided Level III support for Xirrus Wireless Arrays and iPads. (each Level II Tech had a level III specialty)
●Personally supported Texas’s first NetZero School which consisted of only Apple products except in the office. Also, personally supported a business office with mainly Windows computers
●Supported Cafe POS machines.
●Re-imaged EVERY computer and laptop
●PC Refreshed for Dell and HP desktops.
●Re-imaged EVERY computer and laptop and did inventory every summer.
●Deployed software and printers as needed and setup new desktops/laptops/iPads
●Our team was responsible for support of over 14.000 iPads, 3,000 MacOS devices and 4,000 Windows devices
Union Standard Insurance - Irving, TX
Oct 2009 to May 2010
Desktop Support
●Responsible for new user administration, ordering software and new computers.
●Provided support for existing hardware, software, computers, and peripherals and PC refresh.
●Ran daily virus scans and cleaned infected workstations.
●First level support for file, print, and Citrix servers.
●Created and maintained images for new computer installations.
●Worked on special projects and tested new hardware and software for potential purchase.
●Provided remote support for off-site and work from home employees.
Coserv Electricity - Corinth, TX
Sept 2007 to June 2008
Desktop Support
●Responsible for rebuilding and setting up new computers using Altiris, configuring user's profile, and physically placing them at users' station.
●Second level Help Desk support for desktop applications and domain user administration.
●Worked on desktop support tickets in Altiris which included desktop, printer, network troubleshooting for all company employees.
●Responsible for creating and supporting a twenty-user training room and configuring computers as needed for upcoming training events.
●Worked on special projects with Project Management team as needed for rollouts and testing new software and hardware devices.
●Supported Exchange mailboxes and Outlook .
Global Gold, Intl. - Carrollton, TX
April 2005 to June 2007
Technical Support
●Responsible for telephone system administration and support such as programming all extensions and phone trees. Inter-tel System.
●Order all IT equipment and research pricing from various vendors.
●Help Desk support for desktop applications and domain user administration.
●Functioned as Field Engineer (runner) which included hardware, software, desktop, printer, network support for all company employees.
●Created security access for our VPN users to connect to LAN/WAN.
●Configured TCP/IP and VPN connectivity for internal and external clients.
●Supported access and multiple mailboxes in Outlook 2000.
●Created and maintained user’s account in Active Directory.
●Performed PC Refresh activity
IT Project Manager
●Assisted Operations Manager with technical planning and projects.
●Learned current processes and systems to develop ways to improve software.
●Responsible for Inter-tel telephone system.
●Maintained relationships with current web developers and database vendors to make necessary updates and support systems.
Fellowship Church - Grapevine, TX
2001 to 2002 and 2004
Technical Support
●Responsible for telephone system administration and support.
●Worked on special projects to research and test new products such as POS printers and signature scanning for credit card authorizations.
●Help Desk support for desktop applications and domain user administration.
●Access Database maintenance and programming.
●Setup and configured NEC VOIP phones
●Configured all Linksys access points for wireless LAN.
●Set up email accounts using Exchange 2000.
●Functioned as Field Engineer (runner) which included desktop, printer, network support for all company employees.
●Configured Internet protocols TCP/IP and VPN connectivity for internal and external clients.
●Supported access and multiple mailboxes in Outlook 2000.
●Created and maintained user’s account in Active Directory.
●First Level support for all server administration (7 servers) Windows 2003 environment.
Internet Global - Dallas, TX
Summer 1999
Technical Support
●Assisted users in setting up network connectivity through the IGlobal Network.
●Assisted existing users with network and configuration issues.
JB Hunt Transportation - Lowell, AR
1994 to 1999
Network Infrastructure (1998 to 1999)
●Worked with Engineering on project to move over 100 dial in sites to Frame Relay.
●Responsible for site survey, circuit ordering, switch and router configuration, cabling and equipment shipping and setup.
Network Operations (1996 to 1998)
●Responsible for Network Administration including servers (100+ server environment), routers, and network infrastructure.
●Support for over 200 servers which including print, file, and application support.
●Created security access for our RAS and VPN users to connect to LAN/WAN.
●Configured TCP/IP and VPN connectivity for internal and external clients
PC Support (1995 to 1996)
●Responsible for configuring new computers with requested configuration and troubleshooting hardware and software issues.
●Responsible for over 2000 desktops at both the Home Office and remote locations.
Mainframe Computer Operations (1994 to 1995) ● Responsible for sorting report jobs off printer.
●Managed backup tapes for offsite disaster recovery.
●Loaded and replaced tapes required for mainframe jobs.
●Monitored console for any failures and ran appropriate jobs.
TECHNICAL SUMMARY
Operating Systems: Microsoft Windows XP, 7/10 Macintosh Mavericks, Yosemite, El Capitan,
Sierra, iPad iOS 7.0-11.1
Telephone: NEC IPX/IPS, Inter-Tel, Cisco VOIP
Applications: Windows Office 2013, 2016, and Office 365
Helpdesk Systems : Eduphoria, Zendesk
Programming: BASIC, PASCAL, C++
Macintosh Back End Manageent System: JAMF
Applications: Xirrus Management System
Multiple References available upon request
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