Customer Service Nursing Assistant

FELICIA ANTWI

*** ********** **, ***** *******, TX 75052

Cell: 817-***-**** / adx3fa@r.postjobfree.com

EDUCATION

MBA & Health Care Administration, Texas Woman's University, 2015 – 2017.

B.S., COMMUNITY HEALTH STUDIES, Texas Woman's University, 2014.

CERTIFIED NURSING ASSISTANT, Texas Career Institute

EXPERIENCES:

Health Track Rx Lewisville, Texas

Specimen Accessioner and Scanning 06/2020 to 05/2021

Receive and open specimen bags.

Prepare specimens for laboratory testing and analysis.

Enter inventory, patient demographics, and test codes into the computer system.

Validate requisitions against specimens before scanning them into the system.

Census Duncanville, Texas

Enumerator 05/2020 to 10/2020

Collect household and demographic information by canvassing their assigned areas.

TEXAS DEPARTMENT OF CRIMINAL JUSTICE Michael Unit, Texas

Correctional Officer 05/2017 to 03/2019

Monitor inmate behavior and ensure their safety and security.

Assist other officers with inmate management.

De-escalate confrontations when they arise.

Escort inmates to their job duties.

Handle 60-100 Phone Calls daily.

Inspect inmate cells for unauthorized goods.

Write reports on my daily basis activities.

HORIZON HEALTH- MENTAL HEALTH OUTCOMES Lewisville, Texas

Clinical Data Coordinator 04/2015 to 4/2017

Collect, manage, and verify data using the Tele-form software system.

Maintain confidentiality and security of client information per client guidelines.

Monitor, research, and correct data errors to ensure 100 percent accuracy for data analysis report.

Prep documents through a means which may include alphabetizing, putting documents in numerical order and/or date order, removing staples, cutting and taping, etc.

Remove staples and prep written documents for scanning

Teamed up with four other data coordinators to verify 24,000 patient satisfaction surveys and CQI+ Outcomes

Forms in a week for various Psychiatric Hospitals and Acute Care hospitals nationwide.

Sort documents to appropriate categories.

DFW AREA HEALTH EDUCATION CENTER Dallas, Texas

Community Health and Wellness Educator Intern 08/2014 to 12/2014

Created and presented health educational PowerPoints to promote Diabetes prevention and health- related issues for Dallas County Community.

Teamed up with the DFW Community Health Worker Association to provide increased Diabetes prevention measures, and education to Dallas residences in a target zip code.

Implemented persuasive health educational resources to community members that increased engagement and participation.

RIGHT AT HOME OF TEXAS Dallas, Texas

Certified Nursing Assistant 04/2010 (PRN)

Provides home health care to patients by utilizing resources and maintaining work operations.

Complies with all State and Federal guidelines governing patient care as directed by HIPPA.

Documents patient's encounters by completing forms, reports, and logs.

ABBA STAFFING AND CONSULTING Dallas, Texas

Client Assistant 12/2012 to 01/2014

Greeted incoming guests and Process number of taxi loaded.

Handle guest requests and concerns promptly and with courtesy.

Assisted guests with any inquiries regarding local entertainment, restaurants or transportation.

AMERICAN HONDA MOTOR INC., CO, Irving, Texas

Customer Service Assistant 05/2008 to 07/2013

Stocking and Receiving Merchandise.

Five years' experience in driving hydraulic pallet jack

Six years' experience in load lifting techniques and Sorting

Abide with Safety precaution by using right tool for the right job and safety controls.

I can identify safety signs and physical and chemical Hazardous signs on package boxes

Responsible for meeting goals set by the strategic sales plan and ensure good communicating and tracking progress.

PROFESSIONAL SUMMARY

Proficient in Microsoft Office Suite and Data Entry.

Highly organized and a team player.

Skills in planning, organizing, implementing Health Education Materials.

Cardiopulmonary Resuscitation certified.

Administering of health education programs.

Excellent people skills in both written and verbal communication

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