Customer Service
Resume:
Yatziry Malpica
Chicago,IL 60632
*************@*****.***
EXPERIENCE
Security Officer,Chicago
Allied universal security services
November 2021
Creating badges
Giving access to doors in the facilities
Creating spreadsheets for the Lobby
Communicating with the client and AUS Management
Providing Customer Service to tenants and guests
Security professional surveillance analysis, Gurnee — Allied universal security services
November 2021- May 2022
Watching cameras
Looking out for Alarms alert
Reviewing footage
Opening the gates for truckers/shuttle buses
Communicating with other units in the facility
deactivating badges
RECEPTION, Gurnee— AUS Abbott
December 2021- January 2022
Creating badges / cameras pass
Giving access to doors in the facilities
deactivating/reactivating badges
Replying to emails
Creating spreadsheets for the day
Taking pictures for badges
Communicating with tapfin and other units
Communicating with contingent workers
Security Shift Supervisor, Gurnee — Allied universal security services
May 2022- November 2022
Making sure the site is secured and armed.
Making sure guards are on point.
Completing tasks for the Client.
Completing tasks from my higher ups.
Completing a DAR at the end of shift.
Creating a Line Up for guards .
Completing Incident reports.
Checking the building .
Answering questions and concerns the guards might have.
Making sure my guards had been properly relieved from the post.
Education
College Of Lake County, Grayslake —
August 2019- June 2023
Associates in Criminology
Working on my bachelors on business management
Waukegan High School, waukegan
August 2015- June 2019
Graduated high school with a GPA of 3.0
Took a College credits course Ap PSychology
Got an award for Great Attendance and Good Behavior
Took JROTC all 4 years of high school Graduated with the rank Sergeant.
SKILLS
Computer skills (Excel,Word,Slides, etc)
Customer Service
Multi-Bilingual
AWARDS/Extra Activities
Most Improve - soccer
Most improved/Determine- cross country
JROTC -Military Knowledge
Junior Police Academy- Law Enforce unit knowledge
LANGUAGES
Spanish
English
Sign Language
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