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Project Manager Customer Service

Location:
Kissimmee, FL
Posted:
July 04, 2023

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Resume:

I am an enthusiastic, experienced Manager with over 10 years training in providing direction, managing various personnel, while possessing exceptional organizational skills, hands-on technical experience, a good work ethic and attention to detail. I thrive in high-pressure environments, am deadline driven and work well both independently and as a member of a team. I’m honest, ethical, reliable, and committed to providing a pleasant work environment.

Experience:

Walmart

Kissimmee, FL 34744

October 2004 – April 2015

Field Project Supervisor

Traveled to various cities and states for remodels of existing stores and construction of new stores

Assist customer with any of their shopping needs as at times major changes in open stores

Hiring temporary employees to work daily/weekly assignments

Maintain payroll

Ensuring the budget was being met

Performed daily meeting with various teams ie. construction, temporary, Walmart staff to assign duties

Scheduling for all projects needing to be completed

Daily training sessions for all staff to achieve success

Assist staff working various areas both inside and outside the stores.

Complete payroll, time sheets, logbooks, maintenance schedules, etc.

Conducts visual checks.

Performs a variety of critical record keeping duties; maintains a variety of departmental records, databases and filing systems and relevant materials appropriate to assigned project.

Maintains inventory levels within the assigned functional area to ensure continuous and efficient operation of facilities; submits requests for inventory; receives and records deliveries of equipment and supplies

Monitor inventory levels of equipment; initiates requisitions for repair and/or additional supplies.

Prepares recommendations for replacement of disposed items so stock remains at a consistent level to meet the needs of the facility.

Monitors work environment to ensure safe working conditions are maintained at all times.

Receives telephone inquiries and concerns, ascertaining the nature of the call, and resolving personally, directing it to the appropriate individual or department, or acting as liaison to supervisory staff.

Work all shifts and overtime as needed and required to finish projects on time.

Securitas Security

Orlando, FL, USA

July 2003 – September 2004

Account Manager

Traveling to and from accounts to ensure officers were on post and performing required duties

In charge of interviewing and hiring all new staff members

Attend client meetings to discuss needs and formulate plans to meet those needs

Preparing weekly scheduling of all staff

Creating documents in all formats, i.e. Excel, Word

Logging and tallying all attendance records

Accounting/Payroll

Ensure myself as well as all staff attended training to prepared for all situations

Scheduling maintenance repairs for all printers, faxes and copiers

Keeping accurate inventory as well ordering supplies for all printers, faxes, copiers, and office supplies

Creating, updating and coping any new documents requested by staff or client.

Updating client/account agreements and going over benefits with potential clients

Sending out invoices for payment from clients

Maintaining annual calendar for events, promotions, vacations

Answering all phone calls, taking messages, responding to emails

Skills:

Bilingual: English and Spanish

Very strong customer service and management skills.

Accounts Receivable/Payable

Typing: 35 wpm

Proficient in office equipment operation (copier, fax, multi-line phone, printers)

Knowledge in various computer software (Microsoft Word, Excel, PowerPoint)

Education:

Florida Metropolitan University, Orlando, Florida

Other – Criminal Justice, Fall Semester, 2002

Achieved 8 credits

Cuyahoga Community College, Parma, Ohio

Other – Criminal Justice, Winter Semester, 2001

Achieved 12 credits

Owl Learning Center, Springfield, Massachusetts, GED, March 1991

References available upon request..

References:

James Long; Project Manager Walmart 479-***-****

Scott Woollet; Correction Officer, Osceola Country Corrections 407-***-****

D’Andre Stinnett; Brantley & Associates Inc. 321-***-****



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