Customer Service Representative
Resume:
Ashley Borzenski
East Haven, CT 06513
***************@***.***
PROFESSIONAL EXPERIENCE
MONTOWESE VETERINARY CLINIC, NORTH HAVEN, CT
Client Service Representative, May 2022- Present
•Schedule appointments
•Obtain medical records
•Email, fax, refill mediciations, close the office daily by running end of day reports
DAN COSGROVE ANIMAL SHELTER, BRANFORD, CT
Animal Care Attendant, November 2021- October 2022
•Clean kennels, wash dishes, and laundry.
•Care for various animals.
•Assist Animal Control Officers in duties.
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MILL POND VETERINARY HOSPITAL, BRANFORD, CT
Client Care Coordinator, August 2018 – May 2022
•Schedule and coordinate appointments, obtain medical records.
•Greeting clients and providing customer service over the phone.
•Create labels to refill medication.
•Manage opening and closing procedures, including running closing office reports.
COMPREHENSIVE ORTHOPAEDICS, WALLINGFORD, CT
Patient Representative-Call Center, January 2020 – February 2021
•Opened, sorted, and distributed incoming messages and correspondence.
•Maintained utmost discretion when dealing with sensitive topics.
•Greeted patients and checked in and scheduled follow up appointments.
•Answered phones and followed up on referrals from primary physicians.
•Called and verified insurance approvals.
•Use of Epic to acquire medical records to input into patient files.
KNIGHTS OF COLUMBUS, NEW HAVEN, CT
Mail Clerk-Typist, November 2016 – April 2018
•Typed documents such as correspondence, and emails, and prepared 3 reports weekly for management.
•Opened, sorted, and distributed incoming mail.
•Signed for checks for the Treasury Department.
•Answered phones for the annuity, loan, and surrender department.
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EDUCATION
Lyman Hall High School, Wallingford, CT
General Studies 2015
ADDITIONAL SKILLS
•Knowledge in Epic
•Experience in Microsoft Office with a focus on Microsoft Word
•Web and typing experience, require little to no training
•Expert in Customer service and phone skills
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