James Goodridge

Linden, New Jersey – ***** – 646-***-**** – adx3dm@r.postjobfree.com

https://www.linkedin.com/in/jim-goodridge

Technology Infrastructure

System Engineering Capacity Services – Infrastructure Analyst – Application Integration Engineer

Build/Leverage IT Assets

Technical Projects

Implementations/Integrations

Change/Shift Management

Data Storage

Asset Management

Maximum Uptime

Technical Troubleshooting

Initiative-taking, versatile professional with wide-ranging experience developing and evaluating infrastructure and back-up solutions. Intermit knowledge of LAN/WAN, Linux, UNIX, and Windows Operating Systems.

Analytical and attentive to details with a history of identifying methods to meet Client needs. Demonstrated track record of strong vendor/service management.

Make well-reasoned recommendations based on business needs and timelines. Clearly relay complex concepts provided by the team to a wide audience.

Foster strong working relationships with customers and coworkers. Keep up to speed with industry advancements to maintain a competitive edge.

CAREER ACCOMPLISHMENTS

Provide strategic direction and planning to lead large-scale, $10M+ projects on time and on target, including change management initiatives, data/asset management, implementations, configurations, and upgrades that dramatically improve performance and operations.

Deployed test design specifications for new features to adhere to service levels.

Successfully upgraded 500 desktops and 800 servers to company security standards.

PROFESSIONAL EXPERIENCE

BANK OF AMERICA 2015-Present

Application Support & Infrastructure Engineer Hopewell, NJ

Spearheaded system engineering initiatives, including design, development, and implementations across functions providing technical support and ensuring smooth data center operations. Provided strategic leadership and execution to build and leverage data and technology assets, particularly self-service solutions, integrated systems, and automated processes for cloud and traditional environments, CyberArk, BladeLogic, Apphost, ITSM, and Ansible Tower.

Updated system of records (SOR) through databases. Planned and coordinated asset management across Northeast datacenters (TOAD and SQL Query). Resolved unknowns with Nlyte, tracking and capturing infrastructure installation data. Oversaw lifecycle of decommissioned and retired assets in BMC-Remedy. Orchestrated retirement/removal of legacy systems and end of life equipment. Implemented and gained approval of request for change within data center.

Provide technical support for cloud-based applications and services.

Collaborate with cross-functional teams to troubleshoot and resolve application issues.

Monitor cloud-based applications to ensure uptime and performance.

Implement and maintain cloud infrastructure and services.

Automate infrastructure and application deployment.

Develop and maintain documentation for cloud infrastructure and services.

Participate in on-call rotation to provide support for critical issues.

Good investigation, troubleshooting and resolution of client issues with the supported software applications.

Performing Regular Deployments

Work independently when required.

Work in a Change Management and Ticketing environment

Relationship management in partnership with Infrastructure/Service Support team members.

Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert.

HORIZON BLUE CROSS BLUE SHIELD 2013-2015

Network Infrastructure Analyst Newark, NJ

Adhered to SLAs and ensured business continuity. Oversaw distributive system management platforms. Installed, configured, and troubleshot servers, OS, applications, clusters, and databases. Provided 24/7/365 support for Wintel and UNIX/Linux platform datacenter with 2000+ servers. Ensured smooth operations, including monitoring, building, and provisioning systems, applications, IT assets, and enterprise projects. Troubleshot/supported VDI/VMware utilizing vSphere 4.1 and AD. Maintained HP SAN Storage (EVA, EMA, MSA, 3PAR), IBM XIV, and EMC storage arrays. Accountable for patches and server scans. Supported F5 and 3PAR network load balancing infrastructure.

Led team performing server migrations, upgrades, moves, additions, and changes. Completed large-scale project in six months, half the allotted time.

Slashed expenses 30% through shift management and improved scheduling.

Led multiple, concurrent technical projects, relaying in-depth technical analysis and solutions.

Explored parameters of hardware/software compatibility of subsystems design and integration.

Achieved Go to Zero goal of over 20,000 devices retired, removed, and discarded with minimal down time.

Utilized Remedy application for asset, change, incident, and service request management.

Applied IT infrastructure library (ITIL) best practices and processes pertaining to asset management and legacy removal.

Morgan Stanley-Fixed Income Division New York, NY 1996 – 2000

System Administrator

TECHNICAL PROFICIENCIES

Data Center Operations:

Installations, Configurations, Moves, Upgrades, Tech Support, Hardware/Software, ITIL, Clusters, System Administration, Databases

Software:

Iaas (Infrastructure as a service), SaaS (Software as a service), MS Visio 2013/Project AWS, Tidal Scheduler, Toad SQL Query, Netapp

Hardware:

SFP (Small form Plugable) transceivers. MFD (Mode Field Diameter) Cisco Switches MDS 9000's, EX 2200 Fibre Channel

Data Storage:

EMC, Hitachi

Platforms:

VMware, vSphere, Wintel, Windows, SharePoint, RHEL Server Monitoring and Migrations, Commvault 9.0, Symantec NetBackup

Security Monitoring/ Awareness:

HP Sim, ServiceNow BMC Remedy, ITSM, Nexus, Jira, Apphost, Ansible Tower, Tidal

Remote Access Design:

RDP, VNC, VPN with RSA

EDUCATION AND CERTIFICATIONS

MONTCLAIR STATE UNIVERSITY, Montclair, New Jersey, Bachelor of Science in Health Sciences

TUSKEGEE UNIVERSITY, Tuskegee, Alabama, Bachelor of Applied Science in Psychology

VISION SCHOOL OF TECHNOLOGY, New York, New York, System Administration

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