Front Desk Customer Service
Resume:
Larissa Pendley
Greenville, KY *****
*************@*****.***
Work Experience
Service Department/Driver
Pougue’s Chevrolet - Powderly, KY
October 2022 to Present
Schedule appointments
Shuttle customers to and from Pogue’s
Scanning documents into system
Sub Bus Monitor
Muhlenberg County Board of Education - Greenville, KY August 2022 to October 2022
Monitor students on bus, help those who need help exiting the bus. Make sure students stay seated and in a safe seated no position while the bus is moving. Help keep noise control down. Service Desk Associate
Uncle Lees - Greenville, KY
July 2022 to August 2022
Check out customers, complete fishing licenses, returns. Receptionist
PENNYROYAL CENTER - Greenville, KY
April 2022 to May 2022
Answered phones, schedules appointments, scanned documents into system Kitchen Supervisor
Kellwell Cook Supervisor - Greenville, KY
September 2021 to March 2022
Supervise inmates. Make sure meals are cooked and served in a timely manner. Write down temperatures of foods, keep track that all rules are as followed. Make sure no inmates are breaking rules. Keep logs of all food prepared and all ingredients are written down. Inventory Front Desk Specialist
Fast Pace Health - Central City, KY
January 2021 to September 2021
answering incoming calls, registering patients, scanning all paperwork and insurance information, verifying Insurance is current, collecting payments, daily bank deposits, Helping in other areas as needed.
Doing nightly reports and closing down system.
Patient Service Representative
Community Health Centers of Western Kentucky - Greenville, KY October 2020 to January 2021
Registration and check in of patients, scheduling appointments, verifying insurance, collecting copays, printing schedules, end of day reports, count down of money, scanning documents in computer Front Desk Specialist
Fast Pace Urgent Care - Central City, KY
June 2017 to September 2020
Duties: answering incoming calls, registering patients, scanning all paperwork and insurance information, verifying Insurance is current, collecting payments, daily bank deposits, Helping in other areas as needed.
Doing nightly reports and closing down system.
Receptionist/Records Clerk
PENNYROYAL CENTER - Greenville, KY
December 2012 to June 2017
Duties: Answering incoming phone calls. Scheduling procedures, Completing the paperwork for each doctors workload for the next business day. Countdown of moneys and end of day paperwork. Faxing paperwork to various offices.
Secretary II
Trover Health Systems - Madisonville, KY
August 2011 to June 2012
Duties: Answering incoming calls, scheduling procedures for all Radiological Departments. Reading, printing and faxing reports. Printing off daily reports and separating them for all physicians. Checking in patients for procedures. Going over all orders as well as doing medicare clearance checks. Making sure all departments have their orders for all procedures. Making copies of procedures for patients and offices. Education
High school diploma
MUHLENBERG COUNTY VOCATIONAL SCHOOL - Greenville, KY 1988 to 1989
GREENVILLE HIGH SCHOOL - Greenville, KY
1984 to 1989
Skills
• Customer Service
• Front Desk
• Front Office
• Guest Service
• Reception
• Type 90+ wpm
• Insurance Verification
• Medical Records
• Hospital Experience
• Medical Office Experience
• Medical Scheduling
• Phone Etiquette
• Computer Operation
• Medical Receptionist
• Computer Skills
• Multi-line Phone Systems
• Data Entry
• HIPAA
• Medical Terminology
• Word processing
• English
• Typing
• ICD-9
• Computer literacy
• Clerical experience
• Databases
• Microsoft Office
• Filing
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