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Customer Service

Location:
Worcester, MA
Posted:
July 04, 2023

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Resume:

Cassie Fox-Ceurvels

Clerk

Millbury, Massachusetts, United States

adx3ce@r.postjobfree.com

WORK EXPERIENCE

September 2019-July 2020

Clerk

United States Postal Service

East Falmouth, Massachusetts, United States

Sell postage and books of stamps, affix stamps to packages, inform customers about postage rates, check packages for proper postage and addresses, process money orders, take passport photos and process applications register, certify, and insure letters and parcels, cash money orders, greet customers as they entered the building, i always went above and beyond for our customers

October 2018-January 2019

Case Manager

Spectrum Health Systems, Inc

Westborough, Massachusetts, United States

United States

Providing documented individual and group clinical services and case management to clients with mental health, substance abuse, or dual diagnosis problems. Developing implements and revising individual treatment plans for assigned clients in established time frames with the participation of the client. Referring clients to appropriate services in the community as necessary. Participated in multidisciplinary team treatment planning, case review and case conferences.

March 2018-October 2018

Recovery Specialist

Spectrum Health Systems, Inc

Weymouth, Massachusetts, United States

United States

Maintaining a safe environment at all times with an emphasis on high quality services and customer satisfaction, facilitating the movement of clients around the building and grounds in a safe and orderly fashion, assisting with admission and discharge procedures as required, overseeing the clients' general housekeeping chores with participation in light housekeeping as needed, ensuring that the units remain clean and orderly, responds promptly and professionally to emergencies, monitors program schedules, ensures log entries and alerts are up to date and complete, accompany clients to meals, commitments, and laundry, facilitates group when needed, support clients when they are having a moment of weakness or doubt.

August 2017-March 2018

Guest Contact

Brook Retreat

Weymouth, Massachusetts, United States

Supported the women in their recovery, brought guests through the 12 step process, transported guests to appointments, court, grocery store, etc.. enforced the house rules, conducted drug tests when necessary, ran groups, i represented the Brook Retreat at various outreach events August 2016-August 2017

Sales Representative

Boston Sports Club

United States

I was originally hired for the front desk but they saw my work ethic and promoted me to a sales representative within the first month. When a new inquiry came into the club, i would take them on a tour of the gym, answer any questions they may have had, sat down with the guest(s) and went over what each membership offered, went over pricing, if the guest did sign up for a membership, i entered the necessary information into the computer, attained a form of ID. I made cold calls, i would go to every store and restaurant within walking distance in downtown Boston to hand out fliers and free day passes in hopes to get more sales, i would also set up a table outside of the club (weather permitting) with free day passes, pricing chart, information about the club. I would re-rack the weights, clean equipment, clean the women’s locker room, answer the phones, check guests in, and help my team whenever i could. EDUCATION

2003-2007

Diploma

Millbury Memorial Jr./Sr. High School

Millbury, Massachusetts, United States

2003-2007

Diploma

Millbury Memorial Jr./Sr. High School

Millbury, Massachusetts, United States

SKILLS

Clerk Case Management Team Player Organizational Skills Customer Support Human Resources Problem Solving Active listener Patience Attention to detail Adaptability Communication Skills Fast learner Responsible Interpersonal Skills

LANGUAGES

English - Intermediate

WORK AUTHORIZATION

I am authorized to work in the following countries:

• United States



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