PERSONAL DETAILS:

NAME: JOYCE KIOI

EMAIL: adx3bq@r.postjobfree.com

PERSONAL PROFILE.

I am an organized, result-oriented, self-driven individual who thrives in the face of challenges. I possess strong negotiation and interpersonal skills, making me a reliable team player with excellent community engagement abilities. I am self-motivated and maintain a positive attitude, always eager to learn and exceed expectations.

CAREER OBJECTIVE

To secure a position up to the managerial level within a reputable organization that is a leader in its field. I aim to have the opportunity to improve and drive growth for both the organization and its clients. Ultimately, my goal is to enhance and further develop my skills and professional experience. I am committed to upholding integrity and a sense of responsibility in all tasks and assignments, ensuring the realization of organizational goals. KEY SKILLS

● Demonstrated leadership skills in various contexts, effectively leading teams to achieve objectives.

● Strong interpersonal skills, fostering positive relationships with colleagues, clients, and stakeholders.

● Excellent communication skills, both written and verbal, enabling clear and effective information exchange.

● Resourceful team player, leveraging diverse talents and skills to achieve collective success.

● Proficient in delivering world-class customer service, ensuring exceptional client satisfaction.

● Commitment to operational rigor and risk control, maintaining high standards of excellence.

● Proficient in ticketing skills via Travel Smart Point, facilitating efficient travel arrangements.

ACADEMIC BACKGROUND

RIFT VALLEY INSTITUTE OF SCIENCE AND TECHNOLOGY

2012 – 2017:

Diploma in tourism management.

KIAIRIA HIGH SCHOOL

Kenya Certificate of Secondary Education

2007 – 2011

NAIROBI ROAD PRIMARY SCHOOL

1999 – 2007:

Kenya Certificate of Primary Education

WORK EXPERIENCE

DELTA FALLS HOTEL NYAHURURU

June 2020-Present

Waitress and head of customer service

● Greeting and welcoming customers in a friendly and professional manner.

● Presenting menus, answering questions, and providing recommendations on food and beverage options.

● Taking accurate orders from customers and ensuring special dietary needs or requests are properly communicated to the kitchen.

● Serving food and beverages promptly and accurately, adhering to Delta Hotel's service standards.

● Monitoring table availability, ensuring timely seating of guests, and managing reservations effectively.

● Anticipating guest needs and proactively addressing any concerns or issues to ensure a positive dining experience.

● Ensuring the cleanliness and proper setup of tables, including silverware, glassware, and tableware.

● Handling cash and credit card transactions accurately, processing payments, and providing guests with receipts.

● Collaborating with the kitchen staff to ensure efficient and coordinated service.

● Assisting in the preparation of dining areas before and after service, including cleaning and restocking supplies.

● Adhering to health and safety regulations and maintaining a clean and sanitary work environment.

● Maintaining a comprehensive knowledge of the menu, including ingredients, preparation methods, and daily specials.

● Engaging in upselling and suggestive selling techniques to maximize sales and enhance the guest experience.

● Communicating effectively with the kitchen, bar staff, and other team members to ensure smooth operations.

● Participating in training sessions and team meetings to improve skills, product knowledge, and overall performance.

INTERESTS AND HOBBIES

● Passionate about traveling and seeking new adventures, exploring different cultures and environments.

● Avid reader of inspirational and motivational materials, constantly seeking personal and professional growth.

● Enjoys socializing and networking, engaging with diverse individuals to build meaningful connections.

REFEREES

Available upon request.

Contact this candidate