Greg Frain

*** ******* **., *********, **********, 93010, US • 805-***-**** • adx3b7@r.postjobfree.com Team-oriented individual with a strong work ethic and advanced problem-solving abilities. Effective project manager and problem-solver with programming skills and a hardworking mentality. Committed to building long-term client relationships and increasing sales. Team Player

Cost analysis and savings

Advertising

Networking abilities

Leadership

Automotive Technology - Some college (No degree)

Edison High School - Huntington Beach, CA

Service Manager - November, 2018 to November, 2022 First Nissan of Simi Valley - Simi Valley, CA

Collaborated with support teams to resolve issues in the areas of product, service, and accounting. Trained, coached, and mentored staff to ensure that the new process was implemented smoothly. Collaborated with support teams to resolve issues in the areas of product, service, and accounting. Examined departmental documents to determine how they should be distributed and filed. Reviewed financial statements and warranty statements. Make targeted improvements, and implement changes that resulted in increase gross profit. Service Director - January, 2005 to November, 2018 INFINITI at Oxnard - Oxnard, CA

Solved service issues, improved operations, and provided excellent customer service. Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys. Increased customer satisfaction by using superior conflict resolution and problem-solving abilities. Service Advisor - January, 2004 to December, 2004

Ventura Toyota - Ventura, CA

Contacted customers to suggest additional services or product purchases and to inquire about their needs or concerns after completing sales. Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming environments.

ASE and KPA Certified.

Top Tier Customer Service Satisfaction- # Two Nation wide five years consecutive. Software Certified In Industry Related Programs.

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

CERTIFICATIONS