SHELBY HILL

*** ****** ***** ***********, ******** 20785 – 240-***-****

adx38f@r.postjobfree.com

OBJECTIVE

To obtain full time employment with a company that offers a positive atmosphere to learn and implement new skills, with growth opportunity for the betterment of the organization. EXPERIENCE

CALL CENTER REPRESENTATIVE – P.G. County Public Schools Dept. of Transportation October 2022

– May 2023 (36 hours per week, temporary position)

• Answer inbound telephone calls from customers/parents.

• Help customers with their concerns pertaining to the location of the school buses.

• Provide callers with verbal communication and the support of dispatchers via email when verbal communication concerns need to be elevated to the next level.

• Type weekly summary reports regarding incidents and submit to supervisor. ESCORT – BEST/GARDAWORLD (FEDEXFIELD)

JUNE 2022 – PRESENT (PART-TIME) (8am until closing, hours vary)

• Welcome guests attending entertainment events.

• Checking tickets or passes for authenticity.

• Use a "PlayBook" for each event which includes safety criteria and a map of the entire stadium.

• Escort guest to their seats located in the VIP section.

• Make guest aware of safety exits in the case of an emergency and ensure adherence to safety rules. ADMINISTRATIVE ASSISTANT(VOLUNTEER) – EQUAL EMPLOYMENT OPPORTUNITY COMMISS. FEBRUARY 2022 – AUGUST 2022 (20 hours per week)

• Answering telephones and routing calls to appropriate staff member.

• Ensure confidentiality of payroll, office and personnel records.

• Prepare and gather benefit and compensation packages for new staff hires.

• Greeting visitors.

• Data entry.

• Create and modify documents/letters for staff using Microsoft Office (Excel, Word).

• Xeroxing and scanning documents.

• Open and distribute mail.

• Conducting internet research when necessary for office projects.

• Creating files and filing office files for the division.

• Schedule meetings for staff when needed.

FULFILLMENT ASSOCIATE – AMAZON

JUNE 2021 – OCTOBER 2021 (PART-TIME) (40 hours per week)

• Loading/unloading and sorting packages

• Fulfill customer orders with accuracy and efficiency

• Operate carts, hand trucks, other moving equipment to move merchandise throughout warehouse. FILE ASSISTANT (VOLUNTEER) – CENTRAL HIGH SCHOOL

OCTOBER 2018 – MARCH 2020

• Assist guidance counselor daily with sorting papers alphabetically according to content, dates, significance etc., make copies of paperwork and distributed as needed. CASHIER – McDonald’s

NOVEMBER 2018 – JANUARY 2020 (25 hours per week)

• Greet customers.

• Recommend products.

• Take orders.

• Collect payments.

• Arrange food items on tray along with condiments and napkins.

• Processing orders through cash or card.

• Responsible for maintaining a clean front desk.

EDUCATION

CERTIFIED PHLEBOTOMIST - DYNAMIC PHLEBOTOMY - APRIL 2022 TEMPLE HILLS, MARYLAND

HIGH SCHOOL DIPLOMA – CENTRAL HIGH SCHOOL – MAY 2021 CAPITAL HEIGHTS, MARYLAND

SKILLS

Excellent Customer Service

Attention to Detail

Effective Communication

Flexibility

Teamwork

Microsoft Office Suite, Excel, Word, Google Docs, Power Point Presentations etc. Internet Research

REFERENCES AVAILABLE UPON REQUEST

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