Velmurugan Venkatesan

adx35a@r.postjobfree.com

Contact; 321-***-****

**** ****** ***** ****,

Arlington, TX 76001

Highlights of Skills and Qualification;

Studied and completed IT Help desk course and certified from CompTIA.

Able to solve system problems incoming requests from end users via telephone, e-mail and the ticketing system in a courteous manner.

Performs analysis by analyzing, designing, developing, testing, and implementing PC, laptop, workstation, network and operating systems setups and environments.

Maintains software on computer systems by installing and upgrading software applications and diagnosing and solving hardware and software faults.

Prioritize IT support needs by reviewing and analyzing Help Desk/Support metrics to quickly identify and prioritize IT support needs and analyzing system log files to spot trends and underlying issues.

Contributes to team efforts by accomplishing all necessary tasks and elements of the specific job function and further supporting all other company personnel and departments whenever necessary.

Work Experience;

Helpdesk support (January 2022 - January 2023), Softpath system llc, Atlanta Roles and Responsibilities in IT Help desk support;

● Basic components set up and solve issues based on solutions.

● Troubleshooting for printer and desktop computer.

● System issues solved by Remote access method.

● Good understanding of computer systems, mobile devices and printer products

● Ability to diagnose and resolve basic technical issues

● Record events and problems and their resolution in logs

● Log all Service Desk interactions in our ticketing system.

● Daily review of open or escalated tickets, review, update, follow-up, close open tickets.

● Working on data entry via SQL like Oracle, SSIS.

● Troubleshooting and Resolving internet access and router’s connectivity.

● Managing inhouse LAN network and firmware.

Site supervisor (April 2010 To July 2020)

Maxiseal pte ltd, Singapore

Roles and Responsibilities;

● Successfully completed waterproofing system in the construction sector for basement slab, permanent wall, toilet, bathroom, balcony, planter and roof.

● Daily assign works for workers and monitor different work locations.

● Delivery construction materials to different sites as needed on a daily basis.

● Keep documents of work completion on a daily basis with drawing, and submit to a quantity surveyor to claim Principal contractor.

● Coordinate and support the workforce team, supervisor, foreman, labors.

● Keep posting for new updates and technology to the workforce team and demonstration.

● Escalate unsolved site issues to management and find solutions for development. Education;

1. Bachelor of commerce (Accounting)- Annamalai University, India 2008. 2. IT Help desk support course certificate awarded from ComTIA. Skills;

1. Able to work word document and excel and powerpoint. 2. Able to type fingering 40 wpm.