Qiana Tillis

Experienced, dependable, and professional. I am a self starter and I have the experience to work with little to no supervisor. Passionate first call resolution customer service agent seeking full time employment

Arlington, TX 76017

adx34f@r.postjobfree.com

+1-682-***-****

I have 15 plus years customer service and cash handling experience in various fields. I am available for immediate employment. I’m a self starter, detailed oriented and a team player. I work great with little to know supervision and I take pride in first response resolution and collections. Authorized to work in the US for any employer

Work Experience

Core service agent

Sitel - Conroe, TX

March 2022 to February 2023

I am a inbound core agent handling 70-150 calls daily assisting customers with the handling,billing, and servicing their accounts. I work full time WFH.

Cast Member

Transcom Work at Home - Spring, TX

October 2021 to January 2022

• Experienced in handling high volume inbound calls and emails

• Order purchasing

• Refund / Exchange via phone and email

Customer care agent

Sourcepoint mortgage - Houston, TX

October 2020 to January 2021

• Inbound customer service agent

• Handle high volume inbound calls for mortgage borrowers

• First call resolution, documentation, and if needed transfer to proper departments CSR - Customer Service Representative

Alorica - Humble, TX

October 2019 to January 2020

I did open enrollment for employment benefits for various companies. I also did new hire enrollment handling high volume inbound calls 40 hrs a week until campaign ended. Call Center Customer Service Representative

Spectrum - Irving, TX

February 2016 to August 2018

3rd shift high volume inbound customer service calls. Education

Associate in Culinary

Tarrant County College - Arlington, TX

August 2012 to May 2015

High school diploma in General Studies

Woodrow Wilson High School - Long Beach, CA

September 1992 to June 1995

Associate

Skills

• Cooking, (10+ years)

• Call center customer service (10+ years)

• Supervisor (10+ years)

• Cash Management (10+ years)

• Fast food manager (8 years)

• Catering chef (4 years)

• Prep cook (5 years)

• Line cook (5 years)

• Retail bank teller (10+ years)

• Call Center

• Customer Service

• CSR

• Food Prep

• Food Service

• Grill

• Kitchen Staff

• Collections (5 years)

• Microsoft Excel

• Microsoft Word

• Microsoft Powerpoint

• Microsoft Office

• Kitchen Management Experience

• Banking

• Supervising Experience

• Store Management Experience

• Time management

• Experience with children

• Childcare

• Data collection

• Autism experience

• Interviewing

• Culinary Experience

• Restaurant Experience

• Food safety

• Banquet experience

• Pricing

• Store management

• 1st party collection (2 years)

• 3 rd party collection (3 years)

• Inbound outbound collection for various companies (5 years)

• Leadership

• Menu Planning

• Serving Experience

• Guest Services

• POS

• English

• Meal Preparation

• Employee Orientation

• Windows (10+ years)

• Account receivable (3 years)

• Office experience

• Work from home (3 years)

Additional Information

• 10 plus years call center experience

• 15 years retail banking experience

• 20 plus years experience in hospitality and customer service

• i have OPEN AVAILABILITY

• I am AVAILABLE TO START IMMEDIATELY

• I am available any shift even 3rd, opening and or closing shift.

• I have 5 plus years collections experience third party and direct for various types of accounts

Contact this candidate