Quality Control Operations Manager

Suela Oroshaj

**** ********* ***** *******,

OH, 44130

Mobile: 216-***-****

Email: *******@*****.***

PERSONAL SUMMARY

A responsible and results oriented manager with experience in hiring, onboarding, ofboarding and leading high-performance teams and successfully hitting targets of productivity and profitability. Excels in the ability to evaluate client needs and offer sound solutions. Experienced in business forecasting, preparing, and controlling monthly and yearly budgets.

KEY SKILLS AND COMPETENCIES

1.Excellent hands on management and communication skills

2.Accustomed to work under tight schedules

3.Abel to distribute workload quickly and manage different clients at the same time

4.Skilled to negotiate with clients with proven experience on commercial environment

5.MULTILINGUAL: English, Italian, Albanian

WORK EXPERIENCE

RICOH - Legal Service Company

Senior Operations Manager 2022-Present

Duties:

Hiring, Onboarding, Offboarding

Bringing new clients.

Touring the facility to the new clients.

Responsible for the facility of 175 employees.

Managing projects from the start to the final delivery.

Operations MANAGER

2009-2022

Fully responsible for the day-to-day running of the business. Leading a team of 98 employees ( 3 shifts) and focused on delivering results

Duties:

Managing simultaneously different processes to ensure the smooth running of the office

Responsible for achieving all performance related targets

Effective implementation and management of RICOH Service Excellence.

Developing and maintaining relationship with key business contacts

Meeting face to face with clients, accepting jobs and negotiating output prices and delivery time

Recruiting, training and leading employees and new associates, providing discipline and performance feedback. Ensures that location is properly staffed by matching employee skills and equipment with production demands.

Motivates employees and recognizes their accomplishments in a timely manner.

Scheduling workload to meet priorities and targets

Selecting vendors and buying supplies monthly.

Assisting company accountants in the formulation of forecasts and budgets

Undertaking staff performance review

Completes site reports and other paperwork as necessary

Performs other duties as assigned

C: DOX LLC - LEGAL SERVICE COMPANY

FLOOR MANAGER

2005-2008

Leading a team of 6 employees. Providing quality control and operating management for the entire company operations. Responsible for the floor management

Duties:

Meeting with clients and negotiating output format and delivery time

Scheduling workload to meet priorities and targets

Distributing workload and managing different jobs at the same time

Making sure all the deadlines are hit and all jobs are error free and all deliveries are on time and within parameters agreed with the client

Training all documents specialist and all quality control specialists to meet the company’s expectations

PROFILE IMAGING - Legal Service Company

SHIFT MANAGER

2002-2004

Leading a team of 8 employees. Providing quality control and operating management

Duties:

Management of every job to assure that every detail was going according to plans, programs and schedules agreed upon with the representatives and the client

Making sure all the deadlines are hit and all jobs meet clients expectations

Training all documents specialists and all quality control specialists to meet the company’s expectation.

Final check all completed job before they get boxed

Box all the job and get them ready to be delivered

ACADEMIC QUALIFICATIONS

BA Media Director

Minor Business Management

Academy of Arts in Tirana, Albania

1995-1999

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