Enterprise Architecture Digital Business
Resume:
Ethan Pack adx33c@r.postjobfree.com • 832-***-****
https://www.linkedin.com/in/ethanpack • Tomball, TX 77375 Technology Executive
Inspiring people to believe in—and co-create—a bold vision to improve organizational culture while delivering amazing digital business outcomes.
My passion is working with people to deliver amazing technology-enabled solutions that drive positive business results. I excel at evaluating an organization’s objectives, culture, business capabilities, and talent to formulate winning business-technology strategies. I effectively communicate high-level concepts to board members and executives while shaping detailed plans with technical audiences to enable execution. I build and nurture high-performing teams, focusing on empathy, accountability, and servant-leadership to maximize engagement and performance. Areas of Expertise
• Digital Business Transformation • Enterprise Architecture and TOGAF • IT Strategy and Roadmapping
• Business Ecosystem Analysis • APIs, Microservices, and Integration • Organizational and Team Leadership
• Product and Platform Development • Software Design and Engineering • Project and Portfolio Management
• Cloud Technologies & Migration • Trendspotting and Innovation • IT Governance and Data Governance Professional Experience
TDECU (Texas Dow Employees Credit Union), Sugar Land, TX 2017 – 2023 VP, Enterprise Architecture and Solutions Delivery
Conceptualized platform-based technology strategy and operating model with technology implementation roadmaps, focusing on people and culture to deliver quick wins and increase organizational confidence in digitalization efforts
Architected omnichannel-enabling digital platform and spearheaded selection, procurement, and initial implementation of Microsoft Dynamics 365 CRM, Snowflake cloud data warehouse, Boomi integration platform-as-a-service (integration, API management, and master data management), Collibra data catalog, and Okta customer identity and access management
Created organization’s enterprise architecture framework and initiated architecture review committee and design authority to guide technology build vs. buy decisions, guardrail solution implementation, and govern technology-related change in a transparent and collaborative manner
Orchestrated an application rationalization effort for over 500 applications providing cloud migration, application retirement, and re-platforming recommendations and documenting metadata and relationships in EA tool
Shifted organization to a microservice-based, API-enabled technology integration model, resulting in 3x improvement to development team velocity
Initiated Agile transformation within IT organization, resulting in improved solution implementation velocity and quality
Led turnaround of the enterprise project management office (EPMO) by reorganizing team and implementing Workfront for improved demand and resource management, portfolio-level roadmaps, and executive dashboards and communications
Delivered rapid value via custom-developed Appointment Scheduler and Skip-a-Pay products that facilitated over 69,000 branch appointments in first year after the COVID-19 pandemic onset and over 20,000 loan payment deferrals, respectively
Partnered with executives to establish the Enterprise Architecture and Solutions Delivery practice area focused on advancing the firm’s digital ambition, culture, and acumen, improving IT governance, and implementing niche software solutions Stewart Title Company, Houston, TX 2006 – 2017
Director of Enterprise Architecture and Solutions Delivery (2014 – 2017)
Established enterprise architecture practice, serving as chief architect for the firm’s global digital transformation strategy
Created API-/microservice-based technology roadmap and steered evaluation, selection, and procurement of a leading digital business integration platform used to facilitate integrations with lenders, loan origination systems, title production systems, and other real estate software platforms
Led enterprise CRM platform selection and contributed to a $7.3 million cost avoidance over five years
Established architecture review board (ARB) and led organization to increased standardization and simplification, including the elimination of 46 applications during my tenure
Sparked architectural concept and design of a major integration and collaborative workflow extension for core title production platform allowing for a combined local and centralized transaction fulfillment model PropertyInfo Corporation (a wholly owned subsidiary of Stewart Title Company), Houston, TX IT Director, Enterprise Architecture and Integrations (2012 – 2013)
Created concept for a revolutionary closing fee data and document management system, rapidly assembled the development and analysis team, managed solution design and development in an Agile and cost-effective manner, and enabled a smooth transition to an existing product team for ongoing maintenance and enhancement Ethan R. Pack
adx33c@r.postjobfree.com • 832-***-**** • https://www.linkedin.com/in/ethanpack • Tomball, TX 77375 Page 2 of 2
Stewart Lender Services (a wholly owned subsidiary of Stewart Title Company), Houston, TX Group SVP, Technology Oversight & Strategy - Mortgage and Title Services (2011 – 2012)
Expanded loan modification technology to support business unit top-line revenue growth from $12MM to $200MM in less than 4 years
Established technology governance and financial management framework and led collaborative application rationalization and retirement efforts reducing annual IT operating expenses by 11% Chief Technology Officer (2010 – 2011)
Led a large, cross-functional team to improve architecture and performance of a proprietary mail merge component into a scalable document production, tracking, and review platform that helped fuel a CAGR of 28% over five years
Fostered co-development partnership with rival vendor to design and develop a data reporting platform benefiting a global top ten bank immediately eliminating over half of all spreadsheet-based reports and reduced data availability turn times from one-to-two days to several hours to live on-demand dashboards and real-time analytics Application Developer (2006 – 2009)
Created a flood determination order placement plug-in for a top-five loan origination system which contributed eight percent of annual flood division revenue in a declining mortgage origination market AIMData, Houston, TX 2005 – 2006
IT Director
Directed local and offshore teams to maintain a custom CRM website used in print mail marketing for automobile dealerships and related solutions that increased marketing team productivity, resulting in 19% reduction in campaign costs BISYS (contract via Ajilon Consulting), Houston, TX 2005 – 2005 Software Developer
Developed investment and savings account management website and implemented data access logic that continuously processed more than 25 simultaneous complex transactions per second Independent Consultant, Various Locations (TN, MD, TX) 2004 – 2005 Software Development Consultant
Decreased operating expenses by 21% for client’s business unit in the first six months of using custom .NET solution Management Systems International, Hendersonville, TN 1998 – 2004 Vice President, Technology Research and Development
Aided revenue growth resulting in a ~15% CAGR over my tenure with the organization by developing software, handling customer support needs, and performing sales demonstrations to executive teams at prospective clients Education
Western Governors University – WGU Texas, Austin, TX 2016 Bachelor’s Degree, Business – IT Management
University of Tennessee, Knoxville, TN 1998 – 2000 Computer Science and Music Composition
Certifications
The Open Group Architecture Framework (TOGAF) 9.1 Certified (Levels 1 and 2), License Number 100374 • Microsoft Certified Professional (MCP), License Number 3355457 • CompTIA Network+ • CompTIA A+ Publications and Honors
Publications
Enterprise Architecture in the Digital Age, CIO.com • Enterprise Architecture and Culture: Two Parts of Digital Transformation Success, Enterprise Security Magazine • Enterprise Architecture in the Cloud, Cloud Technology Insights Magazine • Is Your EA Practice Ready for the “Shared IT” Organization?, CIOReview Magazine Honors
40 Under 40 Nominee, Houston Business Journal (2019) • WGU Excellence Award, Western Governors University (2016) Dobbs First Month Challenge, Top Five, Dr. Dobb’s Journal (2008) • Employee of the Year, Stewart Lender Services (2007)
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