Customer Service Digital Products

Stephanie Treacy

*** **. ******* *******************@*****.***

Florissant MO, 63033 C: 314-***-****

Dedicated, energetic and resourceful sales support professional with years of proven expertise in customer service and customer relations. Background includes exceptional work ethic with a consistent history of meeting and exceeding goals.

AREAS OF EXPERTISE

Extremely focused and result-oriented in meeting deadlines, identifying organizational goals & priorities, multi-tasking and resolving issues in a timely manner.

Detail-oriented with expertise in providing complex and diversified support

Strong organizational and planning skills

Excellent communication skills in written, oral and digital formats

Effectively works independently or with a team to manage multiple priorities and complete projects

Able to build constructive relationships with administrators, faculty and all team members

Effective and expansive knowledge of Elsevier’s Key electronic products and resources

PROFESSIONAL EXPERIENCE

Elsevier April 2008- Current

Elsevier is an information and analytics company. It is one of the world’s major providers of scientific, technical and medical information. Elsevier’s products and services include the entire academic research lifecycle, including software and data-management, instruction and assessment books.

Customer Success Consultant January 2019- Current

Drive customer digital product retention and growth. Partner with customers through on-boarding digital products with curriculum to increase product value and ensure education outcomes.

Key responsibilities consist of assuming ownership of all aspects of the post digital sale. Deliver best practices to improve how current and brand-new customers are utilizing Elsevier’s digital products. Performing health checks by being proactive opposed to reactive to ensure customer satisfaction of our products.

Client Services Specialist August 2012- January 2019

This position provides a dedicated resource for on-boarding client accounts and building relationships with institutional administrators. Also serves as the primary point of contact for all day to day customer service needs. Key responsibilities include providing quality, efficient and professional interaction for all clients. The focus is on ensuring that all needs are met while maintain customer satisfaction.

Key responsibilities consist of facilitating client product implementation including communication with management, sales and IT services regarding complex client support issues, brainstorming and collaboratively providing solutions.

Faculty Support Representative April 2008- August 2012

Responsibilities include assisting instructors and supporting sales representatives. This required excellent communication and interpersonal skills dealing with an extensive and diverse customer base. The position required outstanding organizational skills and the ability to effectively prioritize, problem solve and manage multiple tasks simultaneously.

City of Florissant – JKF Community Center May 2000-April 2008

Supervisor

Responsibilities included managing & training faculty, supervising the community center building while using oral & written communication for strong leadership skills.

EDUCATION

Bachelor of Science: Mass Communications

Lindenwood University

oB.S. Mass Communications Marketing & Public Relations

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