Administrative Assistant Customer Service

CARMEN A. ORTIZ - FRITZ

Thousand Oaks, CA ***********.**@*****.*** 224-***-****

PROFESSIONAL SUMMARY

Accomplished Administrative Management and Support Team Member with +15 years’ success leading operational performance improvements and maximizing organizational revenues. Proven talent utilizing in-depth knowledge of business processes and experience managing continuous improvement initiatives to boost synergies, establish standardized procedures, and reduce time and labor expenditures. Results-oriented professional, experienced at motivating high-performing teams with focus on developing strong associates and building a culture of teamwork, communication, and accountability. Knowledgeable leader with expertise leading comprehensive business planning and leveraging exceptional staff development skills to advance organizational growth.

AREAS OF EXPERTISE

Administrative & Operations Management Strategic Planning & Execution Project Management Business Process Improvement Cost Reduction Initiatives Performance Improvement Staff Development & Training Team Building Risk Mitigation Workflow & Budget Management Data Analysis & Reporting Financial Analysis & Forecasting

WORK EXPERIENCE

BARRINGTON EMPLOYMENT AGENCY

Administrative Assistant / Project Coordinator, Disaster Emergency Services, Agoura Hills, CA Feb 23 - Present

EXPRESS PERSONNEL

Administrative Assistant / Data Entry, Government Polling Office, T.O. 9-22 to 11-22

CROSSROADS STAFFING

General Office / Accounting – CPA Accounting Firm, Agoura Hills, CA 6-22 to 9-22

PRIDESTAFF STAFFING AGENCIES

Administrative Assistant – Concrete Construction and Remodel Firm, Camarillo, CA 11-21 to 3-22

BUSINESS WIRED TECHNOLOGY - MUNDELEIN, IL

Administrative Assistant / Operations Manager 2007 - 2021

Spearhead operations management and Project Management Office (PMO) for thriving audio-visual technology company with revenues of ~$150K - $1M per year, leading daily activities, delegating tasks, and prioritizing assignments.

Directed team of 6 project managers with +4 projects each, supervising full cycle project management including bids, proposals, project budgets, and kick-off meetings, communicating with clients to define scopes and budgets and facilitating weekly meetings with PMs to review project statuses.

Increased revenue by 15%, developing effective processes to improve efficiency and leading change management to transition team to standardized procedures.

Sourced suppliers and led vendor management, building strategic vendor partnerships with focus on procuring quality supplies and labor at reasonable prices.

Guided organizational culture and vision, directing initiatives to foster environment of accountability and open communication with focus on staff retention and exceptional customer service.

Boosted productivity by 20% by liaising between staff and senior leadership to reduce miscommunications, improving employee morale and significantly reducing missed deadlines.

LUXURIA HOMES - VERNON HILLS, IL

Operations Manager / Project Manager 2004 - 2007

Directed 2-person team across matrix management environment, leading cross-functional teams with division level managers, operations, sales, finance, human resources, and safety and compliance associates.

Led project management for 3 projects per year with budgets of $15M, connecting with stakeholders to define project bids, proposals, and contracts, and designing action plans to ensure timely project completion exceeding client expectations.

Managed project financials, completing budgeting and financial analysis to reduce costs and confirm profitability target of +15% on all projects.

Identified and resolved process bottlenecks, communicating across teams to understand issues, providing additional coaching, and implementing strategic initiatives to resolve issues.

Additional experience as Executive Administrative Support at Windward Builders in Lake Forest, IL, and Medline Industries in Mundelein, Il, supporting regional executive administrative operations teams, providing exceptional internal and external customer service, and ensuring excellent customer satisfaction.

SKILLS/SOFTWARE

MS Office (Word, Excel, Teams, Powerpoint), QBO (Quickbooks), Various Project Management & Business Process Software (ie: SAP, Qantel, Timberline, MailChimp), CAD & Design Software, Concur, Capabuild)

Bilingual: Spanish

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